Student Services Specialist

Overview and Responsibilities

Saint Mary’s University of Minnesota is seeking applications for a Student Services Specialist on our Twin Cities campus. This position provides a high level of customer service to prospective and current students to guide them through Saint Mary’s processes and procedures. This role will assist and advise students as the first point of contact in the following areas: student portal access, tuition and billing, financial aid, and registration services

Saint Mary's University of Minnesota is seeking candidates who are eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership. We invite individuals to help transform lives thorugh education, inspired by the Catholic Intellectual Tradition's quest to understand the human experience through faith and reason and its embrace of all who are dedicated to learning from one another through authentic conversations in searchof the truth. We are especially interested in and give preference to candidates who demonstrate a vision to create and nurture initiatives that will advance our mission within the scope of their duties and who will foster a culture of dialogue that, with respect for all people, supports the search for meaning and purpose in pursuit of excellence.

Hourly Wage: $18.75

Qualifications

Experience and Education Requirements

• Bachelor's degree required.
• Previous customer service experience required.
• 1-3 years of work experience in higher education or student services is preferred

Essential Knowledge & Skills

The selected candidate will have the following skills and abilities:

• A demonstrated commitment to customer service and student success.
• Excellent communication, listening, writing and editing skills.
• Effective problem-solving, organizational skills and attention to detail.
• Ability to translate financial information into understandable language for students.
• Work efficiently in a fast-paced environment and be adaptable to work change.
• Ability to work with diverse groups of people, work individually and within a team

Physical Demands

Sedentary work: Sedentary work involved lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defines as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met. 

Physical Hazards - Health and Safety Concerns

• General Office Environments

Application Requirements

Apply online at https://www.smumn.edu/about/offices-services/human-resources/employment-opportunities/ and include a cover letter, resume, and contact information for three professional references.

Saint Mary’s University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary’s University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.

Saint Mary’s offers a comprehensive benefit package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, and both undergraduate and graduate tuition remission plans.

All offers of employment are contingent upon the successful completion of a criminal background check.