Business Applications & Information Services Manager

Description

Lead the strategic oversight, development, and support of our core banking systems and enterprise applications—primarily Jack Henry platforms. Ensures business applications and information services support operational efficiency, risk mitigation, and regulatory compliance. Manage cross-functional business application initiatives, driving process improvements, and working closely with Risk and Compliance to ensure adherence to all applicable laws, regulations, and guidelines.

Key Responsibilities -

Strategic Application & Information Services Oversight:

• Lead the management, enhancement, and integration of Jack Henry core and ancillary systems (SilverLake, Synergy, Enterprise Workflow, etc.).
• Develop and implement a roadmap for maturing banking applications in alignment with the bank’s operational goals and regulatory requirements.
• Manage system performance, upgrades, change control, testing, user access, and vendor relationships.
• Manage the User Acceptance Testing application environment, including adherence to the change control process, annual update and release process, periodic regulatory changes, and custom coding.

Project Management & Execution:

• Plan, lead, and execute business application projects involving cross-departmental stakeholders.
• Serve as project manager for application-related initiatives, including system conversions, enhancements, and third-party integrations.
• Develop project plans, manage timelines and deliverables, and ensure post-implementation support and documentation.

Process Improvement & Operational Efficiency:

• Identify opportunities to improve workflows, reduce manual processes, and enhance application utilization.
• Lead cross-functional collaboration efforts to evaluate pain points and translate them into optimized solutions.
• Champion continuous improvement initiatives and change management across teams.

Compliance, Risk Management & Regulatory Support:

• Work closely with the Risk and Information Security teams to ensure applications, 3rd party suppliers and data handling comply with FFIEC, GLBA, and other relevant regulations.
• Support IT risk assessments, control testing, annual regulatory examinations, and internal audits.
• Ensure accurate reporting and documentation for exams, including application controls, vendor management, and access rights.
• Collaborate on incident response plans, business continuity testing, and data governance protocols.

Year-End and Regulatory Reporting:

• Oversee the year-end reporting process, including preparation and submission of required IRS forms (1099s, 1098s, 5498s).
• Ensure timely and accurate delivery of reports to internal stakeholders and external regulators.

Team Leadership & Stakeholder Collaboration:

• Provide leadership and mentorship to staff or cross-functional teams engaged in application and reporting support.
• Serve as a liaison between IT, operations, compliance, and business units to ensure systems are aligned with organizational goals.
• Foster a culture of accountability, transparency, and service excellence within the department.

Supervisory Responsibilities:

• Performance Management: Conducts regular performance appraisals, offering feedback, recognition, and identifying opportunities for development. Ensures annual written reviews are completed.
• Staff Development: Coaches and mentors employees, providing development opportunities and encouraging continuous learning.

Other Duties and Responsibilities:

• Provides professional, courteous, and efficient service to all internal and external customers, reflecting the Bank’s commitment to high standards of integrity and service excellence.
• Embrace the Bank’s core values: Caring & Compassion, Excellence, Relationships, Trust, and Enrichment. Be a source of possibilities.
• Perform miscellaneous duties or special assignments as required, always aligning with the Bank’s values of integrity, service, and collaboration.
• Attends all required meetings and training, maintaining a commitment to personal and professional growth in alignment with the Bank’s values.
• Complies with federal and state banking regulations, as well as with all bank and department policies and procedures.
• Interacts harmoniously, professionally, cordially, and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Ability to travel to all Bank locations, ensuring a flexible and adaptable approach to meeting organizational needs.
• Serve on various committees as assigned, actively contributing to the improvement of branch operations and customer satisfaction.

Working Conditions:

• Physical surroundings are generally pleasant and comfortable with protection from weather conditions, though temperature changes may occur.
• Ability to sit or stand with freedom of movement, regularly alternating between both positions.
• Ability to stand for extended periods of time when necessary, contributing to a dynamic and active work environment.
• Extensive operation of computers and office equipment requires dexterity, coordination, and frequent use of hands.

Requirements

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field required.
• 12+ years of progressive experience in banking or financial services, with leadership in application management, operations, or risk/compliance.
• Hands-on experience managing Jack Henry systems (SilverLake, CIF 20/20, Synergy, etc.).
• Demonstrated success in managing complex projects and driving process improvements across departments.
• Proficient in report writing, data analysis, and working with business intelligence tools.

Preferred Competencies:

• PMP certification, Agile or equivalent project management experience.
• Familiarity with SQL, Power BI, or other reporting and visualization tools.
• Exceptional communication and interpersonal skills, with the ability to influence, coach, and collaborate across technical and nontechnical teams and convey complex concepts clearly at all levels of the organization.
• Strong analytical, troubleshooting, and documentation skills.

Personal Attributes:

• Strong organizational and project management skills.
• Excellent time management skills and the ability to prioritize effectively.
• Ability to work flexible hours, including weekends, when necessary.
• Proven ability to deliver quality work during times of increased volume, demonstrating resilience and a strong work ethic.
• Dependable and punctual, adhering to attendance standards and demonstrating accountability in all actions.
• Strong attention to detail with a problem-solving mindset, ensuring that all tasks are completed to the highest standards of accuracy and compliance.
• Ability to work independently and as a team player, contributing to a supportive and collaborative work environment.
• Ability to handle sensitive financial and customer data with a high level of confidentiality.
• Commitment to ongoing learning and professional development.
• Ability to, with or without accommodations, read/see documents, and computer screens, communicate in person via telephone or Zoom calls, and use a computer and other office equipment.