Associate Director of Clinical Product Strategy

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. 

We’re seeking a mission-driven, strategic, and collaborative Associate Director of Clinical Strategy. This person will primarily  lead clinical efforts across Ro’s Sexual Health, Dermatology, and Fertility (SDF) verticals. This individual will report to the Senior Director of Clinical Strategy, who oversees both this role and a parallel team leading Ro’s Cardiometabolic Vertical. While their initial focus will be on these SDF areas, you may also support other product lines – such as Weight Loss – as business needs evolve. The ideal candidate brings generalist clinical expertise, a product-oriented mindset, and the ability to translate complex medical guidance into actionable strategies that enhance the patient and provider experience.

You will be the clinical leader on a cross-functional team that builds best-in-class patient experiences, products, and services at Ro. You’ll use your medical expertise, research skills, and understanding of medicine and care delivery innovation to harness the power of technology to help patients achieve their desired health goals. You will collaborate with stakeholders on other teams – ranging from Clinical Strategy to Quality & Safety – to push forward what it looks like to deliver high-quality care at scale within sexual health, dermatology, and fertility. You’ll also be responsible for liaising with our clinical advisory and Ro-affiliated provider groups.

Who are you? That's a great question. You have a background in clinical medicine, but you're not a traditional provider. You think outside the box. You understand the clinical and psychological aspects of patients, and you thrive in an environment where you can innovate on behalf of patients and providers. You enjoy helping people and staying current with all the latest research and industry trends. You embrace technology as a way to scale high-quality healthcare and to do it on the patient’s terms—where and when they need it. You are a strong advocate for patient empowerment through education and access.

• Support all aspects of clinical work to build and improve our SDF products and services (encompassing diagnostics, care delivery, and physical product innovation)
• Optimize patient and provider experiences across SDF conditions by updating patient intake questions, clinical briefs (e.g. strategy, treatment principles), and treatment plans across all offerings
• Be the accountable clinical leader on a cross-functional team and provide clinical input into Digital Product, Design, Marketing, Strategy, etc.
• Serve as an internal clinical expert on all aspects of Sexual Health, Dermatology, and Fertility (SDF)

• Serve as a SDF clinical champion for Ro’s affiliated provider practice (encompassing MDs/DOs, NPs, and RNs)
• Communicate with and train providers on the platform on new offerings and best practices in SDF healthcare
• Act as advocates for both patients and providers interacting on our platform
• Partner with teams (e.g., Quality and Safety) and the provider group to optimize care delivery, quality, and safety
• Collaborate with internal Evidence Generation team and external advisors to continuously improve care delivery across conditions

• Serve as the clinical content owner for SDF
• Lead the development, maintenance, and optimization of provider-facing clinical guidelines, patient messaging tools and training materials for Ro’s affiliated medical group.
• Collaborate with internal stakeholders (e.g., Clinical Strategy, Product Marketing, Growth, Digital Product, Care Delivery) to ensure consistency, accuracy, and clarity of clinical messaging across provider and patient touchpoints.
• Translate clinical strategy and scientific literature into patient-friendly content across formats, including written materials, video scripts, taglines, and more.

• MD or DO who has completed residency, preferably in internal medicine or family medicine
• 3+ years of prior experience working with product managers and designers 
• Strong desire to innovate and design new ways of delivering care in order to provide high-quality care at scale
• Adept at mastering new systems (technology) to communicate and execute deliverables
• Comfort with using data and analysis to drive decision-making and optimization of the patient experience
• Strong empathy for patients and desire to build patient-centric care experiences
• Excels at using first principles thinking to deconstruct clinical requirements and drive product decision-making.
• Familiarity with interpreting and applying medical guidelines and understanding risk management conceptsAppreciation of technology’s ability to reduce costs and increase access on a national scale 
• Strong “roll up your sleeves” attitude - no task is too small for you

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $188,700 - $220,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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