Director, Product Enablement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Enablement

About the Role
Mastercard is redefining how Product Managers build, scale, and succeed—from idea to execution to scaling to on-going optimization. We’re hiring a Director, Product Enablement to develop tools and assets to enable best-in-class product management and development.

This role sits at the intersection of driving organizational change and improving our current framework/tools/practices for Product Managers. You’ll be part of the Product Excellence team within The Foundry—Mastercard’s innovation engine—designing and enhancing the tools and practices that accelerate market launch, improve decision quality, and turn fragmented behaviors into structured insight.

This is not a training or support role. It’s a hands-on product role, ideal for someone who is passionate about developing solutions that our customer’s value thru guiding, coaching, and empowering product teams to do their best work.

You’ll partner closely with global and regional product and stakeholder teams to synthesize themes in how product manager’s work, the current tools they use, and identify insights that drive continuous improvement. If you’ve ever dreamed of developing solutions to raise the bar on product management at Mastercard—this is your opportunity!
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What You’ll Do
1. Generate Insight from Existing Systems
• Build lightweight MVPs that extract actionable insights from interactions across our internal product systems
• Translate behavioral signals into structured prompts, feedback loops, and coaching moments
2. Deliver Intelligent Tools & Assets
• Lead the definition, prototyping, and piloting of internal tools that support the PM journey—including key AI-powered initiatives
• Partner across the organization to develop a lightweight, scalable Product Excellence Coaching experience that guides product managers and reveals enablement gaps
• Build automation and self-serve capabilities that support Product Managers across the entire lifecycle
3. Connect Tooling, Coaching & Pathways
• Ensure tools and insights reinforce product management growth and decision-making—not just compliance
• Embed nudges and rituals into existing workflows to create seamless, habit-forming learning moments
• Identify key moments in the product’s lifecycle where feedback can drive better outcomes—and design solutions to deliver it
4. Evangelize and Enable
• Build trust across Product, Technology, and Operations by co-creating scalable, pragmatic solutions
• Serve as a strategic voice in discussions around internal tooling, enablement, and behavioral design
• Define success metrics and establish tracking mechanisms to measure adoption, impact, and continuous improvement
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About You
You might be:
• In product management, commercialization, development or business-related function (e.g. product delivery)
• A product operations leader who has driven and delivered changes that improve decision quality, user experience and/or visibility into product performance
• A hybrid thinker with experience spanning AI-powered tooling, coaching frameworks, and cross-functional product platforms
• A former internal tools product manager or enablement strategist at a high-growth tech company
More important than your exact title is your ability to:
• Bring clarity to ambiguity through structured insight
• Turn early prototypes into scalable, high-impact tools
• Design experiences that are not just useful—but behaviorally transformative
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You Should Have
• 8–12+ years of experience in product management, product operations, internal tooling, or strategic enablement
• Proven ability to lead, execute and deliver on broad cross-functional initiatives (across Product, Technology, and Operations)
• Experience in building and scaling internal tools—especially those powered by analytics or AI
• Experience designing or deploying coaching systems, behavioral nudges, or decision-enabling prompts
• A systems mindset, a bias toward action, and a strong builder's mentality

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges