Senior Software Engineer, Call Intelligence

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

We’re looking for a Senior Software Engineer to join the team developing Replicant’s Conversation Intelligence product, our latest product that helps customers analyze all their conversations to learn how they can improve internal processes and provide an intuitive UI for coaching support agents. We need someone who can build out new features, collaborate with team members to refactor code, debug issues, and support a production environment that is actively used by customers. Our stack includes TypeScript, Node.js, React, and Python in Kubernetes on GCP.

What You’ll Do

• Build new features for Replicant’s Conversation Intelligence product

• Refactor, optimize, and debug existing code

• Provide code reviews and lead technical projects

• Participate in regular on-call rotations for the team, with responsibilities such as monitoring metrics, triaging alerts, and responding to issues

• Use metrics and your team's collective experience to drive development decisions

• Collaborate with your team to manage and prioritize work through a rigorous, yet lightweight, agile process

• Share your passion for learning about technical topics with your team and peers

• Identify and drive the adoption of best practices and design patterns in your team

What You’ll Bring

• You have excellent communication skills

• You have experience building customer facing user interfaces

• You have experience working in live production environments

• You have lead technical projects

• You have desire to learn and work across our team’s entire tech stack

• You have experience writing production Typescript

• You have experience working with the React framework

• You likely have at least 5 years of experience in developing and maintaining customer facing product features

• Experience with LLM prompt tuning is a plus, but not required

• Experience writing production Python is a plus, but not required

• Experience working with Google Cloud Services is a plus, but not required

• Experience working with Kubernetes is a plus, but not required

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.