Customer Success Manager - Managed XM
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
- Learn and leverage a market-leading product and understand the complexities of our solution
- Flexible and adaptable - You enjoy working in a fast pace, high growth environment
- Highly communicative and influence effectively, creating trust at the team level
- Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation
- Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings.
- Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. You’ll be enabled to demo and shape foundational components of an XM program to best assist your customers
- Develop and implement standard XM methodologies across a variety of use cases and industry verticals
- Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
- Serve as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnership
- Work with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution.
- Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations.
- Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap
- Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact
- Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses
- Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
- Bachelor’s degree with 8-15 (dependent on role we’re hiring for) years of experience in a management consulting, CX, CS or technical account management role, OR a master's degree with 5+ years’ experience in a management consulting, CX, CS or technical account management role
- Track record of success in building customer relationships at multiple levels of a clients’ organization
- Proven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programs
- Technical understanding of data integrations
- Experience with data analytics & visualizations
- Strong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
- Willingness to travel up to 25% or as customer requires (dependent on role we’re hiring for)
- We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
- We love to collaborate with teams across the organization while also being able to work independently and be a self-starter
- A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
As a Solution Engineer at Qualtrics, you will empower public sector organizations with innovative software solutions that enhance customer experiences.
Join Qualtrics as a Software Test Engineer II - CX to deliver exceptional quality software with a strong focus on customer experience.
Become a vital part of our customer experience team at monday.com, where you'll empower users and enhance their experience with our innovative platform.
As a vital member of the team, the Import Support Services Coordinator will streamline import operations and enhance customer support at ZIM.
Join PAR Technology as a Technical Services Specialist and empower enterprise clients with expert technical support and innovative solutions.
The Client Engagement Coordinator at Lingraphica will facilitate customer engagement and education during the AAC device pre-trial phase to support communication-impaired individuals.
Lead the global technical support team at Sentry and shape the future of developer support with innovative strategies and cutting-edge AI technology.
Join the University of Miami's dedicated team as a Patient Access Representative 2, where you'll play a crucial role in patient registration and insurance verification.
Step into the role of Customer Service Product Liaison at Vuori, where you'll combine excellent customer service with a passion for athletic apparel.
Join Ashburn Consulting as a Senior Helpdesk Technician and provide crucial IT support for WMATA's digital modernization initiatives.
Join Airbus as a Customer Service Engineer, where you will tackle technical issues and enhance customer satisfaction within the aviation sector.
Become a vital part of Anomaly Squared’s team as a Customer Support Associate, providing essential support from the comfort of your own home.
Become a pivotal part of American Express as a Customer Care Professional, delivering high-level support and fostering customer relationships.
We're looking for a dynamic Software Training Specialist at Pandell-ESG to turn complex software into accessible knowledge for our clients.
Become a valuable part of Ken Garff Automotive Group as a Collision Repair Receptionist, where a supportive culture meets competitive compensation.
At Qualtrics, our mission is to build technology that closes experience gaps.
293 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
