Practice Manager - job 1 of 3

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm Partners, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health; including skin cancer prevention, risk factors and how to achieve healthy skin through annual skin exams and dermatologic care. We strive to provide the latest proven, proactive and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care timelier and more accessible all while creating a rewarding work environment for our providers and employees.

Essential Duties and Responsibilities

The Practice Manager is responsible for their assigned site(s), overseeing the operational effectiveness of the practice in a manner that maximizes the patient experience, staff collaboration and effectiveness, and net revenues. By maintaining patient care schedules and flows that prioritize patient access, the Practice Manager will ensure smooth and efficient patient workflows that optimize provider utilization, while providing cost-effective and quality care to the patients we serve. The Practice Manager is responsible for fostering a team-based and positive culture and morale transformation, leading through change management. An experienced, passionate, strategic, critical-thinking, "can do" attitude having, and committed leader is required for this position. The Practice Manager will be responsible for implementation of best practices, standardization across all sites, and for compliance with all federal and state regulations and codes.

• Daily Operations: Using metrics (data-driven decision support), responsible for fiscal health of site(s), including daily practice operations, staff schedule, patient schedule, touchless-check-in and revenue cycle process, and overall occupational health and safety of staff/patients;
• Support clinicians by maintaining and preparing work schedules and EMR templates - previous experience with Nextech and/or EMA is a plus;
• Implement and update practice procedures to explain and champion organizational policies and procedures;
• Physical Space, Equipment, and Supplies: ensure medical equipment and supplies are in stock (including vaccine inventory on a monthly basis) and facilitate maintenance of all medical equipment;
• HR/Legal/HIPAA Compliance: ensure compliance with governmental regulations and industry requirements;
• Ensure patient confidentiality at all times.
• Patient Care, Satisfaction, and Education: establish patient flow procedures and monitor for overall efficiency;
• Review and address patient concerns/patient satisfaction data;
• Marketing of the site(s) for recruitment strategies for new patients.
• Supervision: supervise staff at site(s), clinical and administrative team members;
• Bi-weekly payroll using payroll system;
• Promote and build teamwork at site, focusing on Net Promotor Scores of 80% or better
• Strategic Planning: responsible for practice growth, adapting to changing needs and priorities, ensuring that site(s) remain viable/fiscally healthy;
• Submit for approval then adhere to budget, submitting monthly variance analyses and course correcting when necessary.

• We are looking for a team-oriented professional with at least three years of management experience overseeing a medical practice(s), preferably dermatology.
• Master's/Bachelor's Degree in Business or Health Administration preferred. Will consider equivalent work experience.
• Exhibits strong and effective abilities in communication, teamwork, negotiation, conflict management, decision-making, and problem-solving skills.
• Proven leadership abilities working with a multi-disciplinary team and team building
• Has compassion, empathy and a passion for excellent customer service and caring for families
• Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.