Disputes Solutions & Strategy

About the Role

We’re seeking a visionary and strategic Principal, Disputes Solutions & Strategy to drive transformative initiatives in dispute resolution and chargeback processes. This pivotal role combines strategic leadership, deep expertise in financial disputes, and innovative problem-solving to shape organizational success. If you’re a seasoned leader with experience in chargebacks, a passion for process improvement, and the ability to influence cross-functional teams, this is your opportunity to make a significant impact in a dynamic, remote environment.

Job Title: Principal, Disputes Solutions & Strategy

Location: Remote (EST/CST hours preferred)

Employment Type: Contract-to-Hire

Compensation: $60–$67.30/hour

What You’ll Do

As the Principal, Disputes Solutions & Strategy, you’ll partner with senior leadership to spearhead high-impact initiatives, optimize dispute processes, and drive organizational goals. Key responsibilities include:

• Lead Strategic Initiatives: Collaborate with senior leaders to manage complex, cross-functional projects, driving business transformation and aligning with organizational priorities.
• Innovate Dispute Solutions: Identify and implement cutting-edge approaches to chargeback and dispute processes, leveraging expertise in Mastercard and Visa rules and related tools.
• Drive Process Improvement: Analyze business processes, pinpoint inefficiencies, and recommend actionable solutions through new systems, technologies, or methodologies.
• Synthesize Data for Impact: Develop and analyze key metrics to track progress on short-term and long-term strategic objectives, ensuring alignment with financial goals.
• Build Strategic Partnerships: Serve as a liaison across departments, fostering strong relationships to enhance collaboration, efficiency, and outcomes.
• Mitigate Risks: Holistically assess functional risks, proactively addressing compliance and quality concerns to ensure regulatory adherence.
• Influence and Communicate: Engage with executive leadership and stakeholders to deliver meaningful organizational change, using advanced presentation and communication skills.

What We’re Looking For

We’re seeking a strategic leader with a proven track record in financial disputes and organizational transformation. The ideal candidate brings:

• Experience:
• 7+ years in a financial institution or consulting role.
• 5+ years of experience in chargeback or dispute resolution processes, with deep knowledge of Mastercard and Visa rules and related tools.
• Demonstrated success in delivering solutions for complex financial initiatives.
• Proven engagement with executive leadership to drive organizational and process change.
• Experience in financial analysis, risk management, or regulatory compliance.
• History of leading cross-functional teams and managing stakeholders at all levels.
• Skills:
• Ability to innovate and create new approaches to traditional dispute resolution methods.
• Strong project management and organizational skills to handle complex initiatives.
• Exceptional communication and influencing skills to drive collaboration and results.
• Advanced proficiency in PowerPoint for creating impactful presentations.
• Analytical mindset with the ability to synthesize data into actionable insights.