Technical Account Manager (TAM)
About ProVal Technologies:
ProVal Technologies is a leading provider of NOC, SOC, and consulting services for Managed Service Providers (MSPs). We work as an operational extension of our partners, helping them scale and improve service delivery with reliability, process maturity, and technical excellence.
Role Overview:
We are seeking a client-focused, technically savvy Technical Account Manager (TAM) to serve as a strategic partner to our MSP clients. As a TAM, you will be responsible for building strong relationships, understanding each client’s unique operational goals, and aligning ProVal’s services and experts to drive outcomes. You’ll act as a “quarterback” for your assigned accounts—leading QBRs, coordinating internal resources, and ensuring exceptional service delivery.
Location: Hybrid, 3 times a week in-office Altamonte Springs, FL
Key Responsibilities:
Client Engagement & Relationship Management
- Serve as the primary point of contact for ProVal partners and manage a roster of clients.
- Conduct regular check-ins and lead Quarterly Business Reviews (QBRs).
- Build long-term relationships with operational and executive stakeholders.
- Maintain client contract compliance and annual renewal negotiation and execution
Needs Assessment & Solution Coordination
- Identify technical and operational needs through discussions, data, and service trends.
- Coordinate internal SMEs (e.g., RMM, PSA, RPA, automation, backups etc) to address client needs.
- Proactively recommend services, improvements, or innovations that benefit the client.
Account Leadership & Advocacy
- Own the success and satisfaction of your accounts.
- Track action items, open projects, and customer concerns to ensure timely resolution.
- Advocate internally for client needs and escalate issues when needed.
Operational Insight & Reporting
- Review service performance metrics and generate client-facing reports.
- Highlight trends, risks, and opportunities for account growth or optimization.
- Monitor and ensure alignment with SLAs and strategic goals.
- 5+ years of experience in a technical client-facing role (e.g., TAM, Project Manager, vCIO, Service Manager).
- Experience working with or supporting Managed Service Providers (preferred).
- Strong understanding of MSP space, PSA/RMM platforms, documentation tools , and managed IT operations.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational and time-management abilities.
- Self-starter who thrives in a fast-paced, consultative environment.
- Great Team Culture
- Flexible, Hybrid work schedule
- Unlimited Paid Time Off
- Opportunity for Growth and Advancement
- Health, Vision, and Dental Coverage
- 401k with Company Match (up to 4%)
Why ProVal?
At ProVal, we pride ourselves on having one of the most unique teams around! Our team brings experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup, and NOC administration expertise. As a new team member, you’ll collaborate with innovative thinkers and have plenty of opportunities for professional growth.
We offer a comprehensive benefits package that includes Self-managed PTO, medical, vision, dental, and more. We believe in work-life balance, with no on-call expectations, and hours limited to Monday through Friday, 8 to 5.
At ProVal, we foster a positive and fun company culture where we support each other’s growth and success.
Our Core Values: Passion, Innovation, Growth, Execution, and Integrity.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
ProVal requires a proactive Office Manager to handle day-to-day office administration, facilities management, executive support, and vendor coordination in a dynamic consulting environment.
Avalere Health is looking for an experienced Group Account Supervisor to lead client service teams and manage key pharma digital accounts remotely in the US.
Join Zone & Co as a Services Account Specialist and play a crucial role in facilitating service proposals and project management in a thriving remote environment.
impact.com seeks a savvy Enterprise Customer Success Manager to enhance client partnerships and deliver world-class support using their innovative SaaS platform.
Drive client satisfaction and operational success as a Client Manager for Allied Universal®, leading security teams and managing client portfolios in Boston.
Creative Account Manager needed at Equator to drive client project success and business growth through effective relationship management and project coordination.
A strategic Customer Account Manager role at Lattice focused on driving growth and customer success in the mid-market segment.
Transamerica is hiring a remote Account Manager to support retirement plan administration and enhance client relationships in a dynamic financial services environment.
The Metro Service Manager will drive client success in Texas for HopSkipDrive through outstanding service management and relationship building.
An experienced Customer Success Manager role at AuditBoard to foster client relationships and drive successful adoption of SaaS solutions in a dynamic, remote work environment.
Lead client success and retention in a remote, innovative AI-driven SaaS company as a Senior Account Manager.
Join a fast-growing company in sustainable agriculture as a Vendor Account Manager, ensuring smooth order fulfillment in a remote setting.
MPS invites candidates for a Junior Account Representative role to manage credit collections and account reconciliations remotely.
Hartbeat is looking for a Manager, Client Services to manage and execute client campaigns and drive brand partnership success within their vibrant comedy and culture media platform.
To consistently and accurately support our partners with their technology service operations, in accordance with our core values.
11 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
