Senior Enterprise Customer Success Manager
Skills
- Strong relationship management
- Solutions-oriented approach
- Experience in enterprise customer success
- Familiarity with B2B SaaS and RCM
- Exceptional communication and analytical skills
Responsibilities
- Own a complex book of business with minimal supervision
- Improve internal playbooks to enhance customer value
- Influence product roadmap based on customer feedback
- Identify upsell and cross-sell opportunities
- Become an expert in Revenue Cycle Management
Education
- Bachelor's degree
- Relevant certifications in customer success or RCM preferred
Benefits
- Competitive Equity Packages
- Employer paid medical, dental, and vision insurance
- Employer funded HSA
- Parental Leave
- Commuter Benefits
- Office Lunches Everyday
- Generous PTO
Average salary estimate
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