Regional IT Support Manager
Title: Regional IT Support Manager
Location: Scranton, PA
Overview
- Leadership & Management:
- Lead, mentor, and manage a team of IT support professionals across the region.
- Ensure the team meets service level agreements (SLAs) and delivers high-quality support.
- Conduct regular performance evaluations and provide ongoing training and development opportunities to the team.
- Technical Support:
- Oversee the day-to-day IT support operations, inventory, including incident management, service request fulfilment, troubleshooting, user support, and system maintenance.
- Manage regional IT infrastructure
Ready to work during non office hours, weekend, holidays if situation demands. End goal must be to keep sytems running that supports business
- Coordinate with global IT teams to implement and maintain IT policies, procedures, Backup / DR and security protocols.
- Project Management:
- Manage IT projects and initiatives within the region, ensuring timely and successful delivery.
- Collaborate with cross-functional teams to support business initiatives and technology deployments.
- Strategic Planning:
- Develop and implement strategies to improve IT support efficiency and effectiveness within the region.
- Identify and address potential risks and vulnerabilities in the IT infrastructure.
- Stakeholder Engagement:
- Serve as the primary escalation point of contact for regional IT-support related issues, working closely with local business managers to understand their needs.
Company Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
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