Solution Engineer, Acute & Payer

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

*Note: we are only considering US based candidates for this role.

The Role: As a Solution Engineer, you'll be a key player in driving the adoption of PointClickCare by supporting the pre-sales engagements with our existing and prospective enterprise customers. You'll support our sales organization in building trusted advisor status with business leaders who have strategic priorities and urgency to achieve them while positioning and driving preference for the implementation of the platform.

You will have the opportunity to build a customer-focused relationship with the client to identify business and technical challenges and develop specific actions and requirements to arrive at the best solution; demonstrate a high level of subject matter expertise in the customization, configuration, and implementation of PointClickCare's products; and collaborate across multiple internal teams to ensure successful delivery of results based on scope of work.

This role is expected to become a subject matter expert in PointClickCare's product offerings and how to support them technically. You will often be engaged in complicated state-wide or regional projects that require innovative solutions to meet the needs of the client.

This role is also responsible for identifying possible barriers, red flags, or unreal client expectations so that Sales and Product leadership are promptly made aware.

This role will also participate in PointClickCare's sales proposal, RFP, Statement of work, and information security questionnaire generation process. As a SME of PointClickCare, you will be leveraged to create client facing content that helps accelerate the sales cycle and future sales engagements.

Who you'll work with: This role is internal and external facing. You will be leveraged by sales and other departments to be the technical and feature expert in client meetings. Clients will look to this role to help identify potential barriers to a successful implementation and consult on technical integration best practices This position will be on the Solution Design team and will report to the Director of Solution Engineering.

• Bachelor's Degree
• Senior experience with SaaS implementation or technical support
• SaaS sales support experience preferred
• Knowledge of health IT, including EHRs, population health, and HIEs is preferred
• Proven experience in serving clients. Relevant experience includes working at a consulting or services-oriented firm, or working in sales, partnerships, or customer success
• Comfort presenting information to diverse groups, leading meetings, and providing training in person and on the phone
• Previous experience leading cross-functional teams that span both internal and external stakeholders
• Experience leading projects or implementations
• AI fluency/use of MS365 Copilot

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $102,000 - $110,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] 

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.