Senior Salesforce Engineer

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary

Reporting to the Senior Manager of Technical Delivery, the Salesforce Developer III plays an important role focusing on prioritized deliverables set by the Enterprise Solutions & Applications department in partnership with the broader internal offices of PointClickCare. 

The Salesforce Developer III will be responsible for aiding the process of defining and developing the system requirements of our internal business partners.  The Salesforce Developer III will also lead the development of technical documentation and provide training on the systems and processes developed by the Enterprise Applications group. 

The role will focus heavily on cross-functional collaboration, Salesforce and related apps configuration/customization, and internal business unit consulting., a continuous-improvement mindset and a positive, supportive personality is essential to the success of this role.

Key Responsibilities:

· Collaborate with the Business Analysts and Application Analysts to validate business requirements, considerations (security, scalability, limits), and determine when to use declarative versus programmatic methods adhering to Salesforce best practices.

· Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements.

·Design, configure and build customized solutions in Salesforce Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, BillingPlatform and other integrated Salesforce apps.

·Maintain code documentation and write / maintain test classes for all custom development.

·Perform technical support processes and activities for the implementation of new or existing applications

· Evaluate new products and services to judge their suitability for use

· Preliminary research and investigation of software and technologies

· Provide long term design guidance to ensure a healthy Salesforce environment in the future

· Coach and mentor peers on Salesforce development best practices

Your Key Strengths:

•· University degree or College diploma

•· Salesforce Administrator certification

•· Salesforce Platform App Builder certification

•· Salesforce Platform Developer I certification

•· 5+ years’ experience as Salesforce Developer in a Saas or Technical Work environment

•· Expert understanding of Salesforce.com Sales & Service Cloud key concepts, including.

 Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management

Bonus Skills:

•· Experience with Conga and Kantata are a must.

•· Revenue Cloud, CPQ, Netsuite, and EHR work experience (Highly preferred not required)

•· Proven business process acumen

•· Proficient in Apex, JavaScript, and LWC

•· Demonstrating strong written and verbal communication

•· Collaborating across multiple internal teams

•· Demonstrating organization, time management, and multi-tasking skills

•· Communicating with technical and non-technical audiences

• Expertise with DevOps processes and tools like Copado.

•· Salesforce Platform Developer II Certification (preferred)

#LI-Remote

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.