Customer Service and Collections Specialist

Description

PMB Services, Inc. is looking for a full-time Collections/Customer Service Representative to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, addressing customer concerns regarding overdue accounts, and providing exceptional customer service while maintaining professionalism and empathy. You will be the front line of communication for customers, ensuring that issues are resolved promptly and positively, and helping customers with payments or billing inquiries. PMB is a locally owned and operated family business established in 1984. With over 40 years in business, we are committed to providing a great workplace environment for our employees with thorough, hands-on training and support.

You will be joining a dedicated team that is committed to building relationships with our customers and solving problems. We value your input and contribution to the team. Candidates who enjoy building relationships, providing best-in-class customer service, and solving problems will be successful at PMB.

PMB offers competitive hourly pay, monthly bonus potential, and benefits. Proficiency in computer, email, and phone communication skills are required.

Responsibilities:

-Contact customers via phone, email, or mail to collect payments on overdue accounts.

-Provide excellent customer service by addressing customer inquiries, providing payment solutions, and resolving account-related issues.

-Update customer account information and payment statuses in our system.

-Follow up with customers on outstanding balances and develop payment plans if necessary.

-Work with management to resolve more complex collections issues and escalations.

-Maintain accurate records of all customer interactions and collection efforts.

-Achieve monthly/quarterly targets for collections while ensuring high levels of customer satisfaction.

-Handle customer disputes and negotiate payments or settlement options.

-Comply with relevant laws and regulations governing collections practices.

Why Join Us?

-Competitive salary and benefits package.

-A supportive and inclusive work environment.

-Opportunities for growth and professional development.

-Training programs to enhance skills and knowledge.

BENEFITS:

• Paid Vacation of one week (5 days) after 90 days, two weeks (10 days) after one year, and 3 weeks (15 days) after five years of service.
• PTO (earned at a rate of 4 hours per month, or 6 days per year)
• 8 paid holidays ( New Year’s Day, Memorial Day, Labor Day, Independence Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day)
• Major Medical, Dental, Vision
• Eligibility for company paid life insurance of $25,000
• Eligibility for Additional Supplemental Life, Short-term and Long-term Disability at employee cost
• 401(k) Retirement Savings Plan with up to a 3% Company Match
• Job Type: Full-time, 40 hours per week
• Some Over-time may be required.
• Pay: Competitive Hourly Pay based on Skills and Experience plus Monthly Bonus Potential.
• Background check will be conducted, and drug test required.
• Pre-employment skills testing will be conducted.

Job Type: Full-time, 40 hours per week

Salary: From $16.50 per hour, plus monthly bonus potential

Benefits:

• 401(k) matching up to 3%
• Health insurance
• Dental insurance
• Vision insurance
• Optional Life Insurance, Short-term and Long-term Disability
• Paid time off
• Paid Vacation
• Employee discount

PMB Services, Inc. is an equal opportunity employer.

Requirements

Qualifications:

-High school diploma or equivalent.

-1+ years of experience in customer service or collections is a plus.

-Strong communication skills, both verbal and written.

-Ability to handle customer concerns and payment discussions with professionalism and empathy.

-Excellent organizational skills with attention to detail.

-Ability to meet performance goals and work under pressure.

-Proficiency with Microsoft Office Suite and customer management software (CRM).

-Knowledge of collections regulations and procedures is preferred.

-Bilingual skills (Spanish/English) are a plus.

Shift:

• 8-hour shift
• Day shift
• No nights
• Some Over-time required

Weekly day range:

• Monday to Friday (some Saturdays when OT is required)
• 40 hours per week

Work setting:

• Office

Ability to commute/relocate:

• Paris, TN 38242: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person