Director of Product Management, Customer Experience (CX)
Skills
- Product Management
- Customer Success
- Portfolio Management
- SaaS Experience
- Cross-functional Collaboration
- Metrics-Driven Management
Responsibilities
- Define and manage the services and success offering portfolio
- Design innovative and scalable service offerings
- Collaborate cross-functionally with various teams
- Develop frameworks for metrics-driven management
- Incorporate customer feedback into offering designs
- Drive AI and automation integration into services
- Engage with executive leadership and key customers
Education
- Bachelor's Degree
- Master's Degree (preferred)
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Education Reimbursement
- Commuter Offset
Average salary estimate
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