Customer Experience Data Analyst

Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide. 

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Customer Experience Data Analyst will independently manage and analyze data for the Customer Experience team, ensuring a high level of accuracy and confidentiality. This role requires a keen eye for detail, strong analytical skills, and the ability to drive and support business decisions through data insights. In addition to maintaining precise records, this role will provide administrative support to the Senior Director, Customer Experience. The Data Analyst will thrive in autonomy, manage confidential information with discretion, excel at summarizing data for impactful decision-making, and is expected to remain current on all PFX and CX processes and business. The individual in this role regularly develops and presents data-driven insights and recommendations to stakeholders, influencing business decisions and process improvements.  

 What You’ll Do

• Manage and interpret data of varying sizes and complexity into meaningful insights that inform planning, forecasting, and decision-making
• Analyze data to identify trends, patterns, & insights using various tools for data manipulation, reporting, and visualization in an easy-to-understand format
• Facilitate reporting and audit guidance to the Customer Experience team and share outcomes with the CX Leadership team by categorizing and summarizing feedback
• Create and maintain reports on key metrics and performance tracking on a regular and ad-hoc basis
• Collaborate with the Customer Experience Team to provide audit and quality assurance support
• Provide reporting for CX and retailers as scheduled or requested
• Support the Snr. Director, CX with other reporting and audits as needed, including analysis of current and future projects
• Collaborate within CX and across departments to lead data-driven labor planning and optimize operational staffing
• Offer guidance and solutions for data-related issues or challenges
• Sit in on high-level meetings to quickly follow up and provide data needed to execute next steps
• Assist the CX Managers, Supervisors, and Trainer with metrics to support new hire onboarding, performance plans, and accountabilities
• Automate repetitive reporting tasks to improve team efficiency
• Work with stakeholders to define reporting requirements and ensure data deliverables align with business objectives

 What We’re Looking For

• Ability to communicate efficiently and effectively in a professional environment
• Experience with Google Suite, Excel, Infor, HubSpot, Tableau, Phocas, PowerApps (preferred), and queries
• Advanced level of Excel and Google Sheets knowledge (non-exhaustive list: data cleaning; pivot tables; reference lookups & logic; advanced functions & approaches including nested ifs, forecast, correlations, std. deviations, etc.; advanced charts; data validation; conditional formatting; PowerQuery) 
• Able to concisely interpret data and provide recommendations that impact business decisions, with minimal direction while ensuring quality and integrity of work and meeting deadlines
• Basic proficiency in SQL, R, Python or platform-specific queries to extract, transform, and analyze data a plus
• Demonstrates understanding of PFX, PFX teams, and operating procedures and maintains discretion when necessary
• Pragmatic approach to problem-solving, summarization, and recommendations
• Work both autonomously and in a collaborative team environment
• Ability to establish and maintain effective working relationships with internal stakeholders

Education

Bachelor’s degree in a technical or analytical field such as Data Science, Economics, Statistics, Computer Science, or a related discipline preferred; High School Diploma or equivalent required.

Experience

1+ years of experience in data analytics, business intelligence, or a related field preferred. Industry experience in pet food or supply chain operations is preferred.

The Perks of Being Part of the PFX Pack!

We know that happy, supported employees make the best teammates—so we’ve got you covered with some seriously great benefits!

Full Benefits Package – Medical, dental, and vision to keep you feeling your best.
PTO & Paid Holidays – Because work-life balance matters.
Paid Parental Leave – Supporting you in every stage of life—furry babies and human ones!
Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
Hybrid Schedule – The best of both worlds—flexibility to work from home and collaborate in the office.
Education Assistance Program – Invest in yourself, and we’ll help with the cost!

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check