Infrastructure Monitoring Analyst

Responsibilities

Peraton is seeking a Infrastructure Monitoring Analyst. The Infrastructure Monitoring Analyst is responsible for providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment. The Infrastructure Monitoring Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the network architecture and with supported applications within the Military Health System (MHS) environment. This position will be onsite and located in San Antonio, TX 

 

What you’ll do:

 

The Infrastructure Monitoring Analyst will be responsible for the following but not limited to:

 

• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Provide accurate, timely, and professional documentation on all supported issues.
• Provide a high level of professionalism and customer service.
• Follow up on all incidents in a timely and professional manner.
• Quickly identify and escalate high-priority issues.
• Accurately triage/assign/escalate tickets per standard operating procedures.
• Efficiently and accurately, resolve all assigned incidents.
• Identify and document incident resolution and support knowledge.
• Complete all assigned duties in a timely and accurate manner.
• Adhere to the schedule and have dependable attendance.

Qualifications

Required qualifications:

• Requires High School level plus some advanced training. 4-5 years of experience.
• Must be a U.S Citizen
• Ablilty to obtain Public Trust clearance
• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
• Security+CE required

Desired qualifications:

• Familiar with ITIL (certification preferred)
• Technically competent
• Strong critical-thinking skills that facilitate expedient problem solving
• Basic familiarity with common network monitoring tools (i.e. Splunk, SolarWinds)
• Familiarity with ServiceNow is preferred
• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
• Familiar with Service Desk support methodology
• Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)
• Must be able to work in a stressful environment.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.