Technical Solutions Specialist

Company Overview

At Particle Health, our mission is to unlock the power of medical records in an intelligent platform that focuses healthcare back on the patient. We do that through connecting our customers to national and state medical record exchanges, which facilitates medical record sharing and interoperability.  That also gives us access to arguably some of the best fully longitudinal data on millions of patients.  Our energy is then spent organizing and processing that data, making that data useful in different settings. Powered by this data, we are building a data platform offering important clinical insights to our customers.  Our customers are Healthcare AI companies building solutions, digital healthcare providers, payers, EHR, & condition-specific platforms. 

About the Role

As a member of the Customer Solutions team, you will serve as a trusted full-lifecycle advisor to our prospects and customers. From initial pre-sales engagement through successful implementation and ongoing partnership, you will guide clients in fully leveraging the Particle Health platform to revolutionize healthcare. As a primary technical and strategic voice, you’ll also collaborate directly with Product and Engineering, sharing critical field insights that influence our roadmap and ensure our solutions meet evolving market and client needs. A strong understanding of the healthcare data ecosystem, including regulatory frameworks like HIPAA, is key to success in this role.

What You'll Do

• Value Engineering:
• Partner with Account Executives to qualify prospects, conduct in-depth discovery, and deliver compelling product demonstrations and technical presentations of Particle’s platform and APIs.
• Collaborate with the revenue team to design tailored solutions that address strategic needs of decision-makers and C-level executives, contributing directly to deal closure.
• Lead technical prospect qualification to ensure strong product fit and build lasting relationships with customer technical teams.
• Implementation & Delivery Management:
• Oversee end-to-end implementation, including detailed scoping, solution design, and project planning.
• Actively manage project timelines and resources, coordinating delivery planning and deployment with internal (Product, Engineering) and external stakeholders for successful and timely platform launches.
• Ensure customers are hitting critical deadlines and achieving their defined success metrics throughout the implementation phase.
• Customer Support & Ongoing Success:
• Serve as the primary day-to-day technical and strategic point of contact for assigned customers, ensuring their ongoing success and maximizing their utilization of the Particle platform.
• Conduct regular Quarterly Business Reviews (QBRs) to review performance, demonstrate value, and identify opportunities for further engagement and growth.
• Provide expert troubleshooting and act as the bridge between customers and Engineering for complex technical issues.
• Strategic & Cross-Functional Impact:
• Translate customer and prospect feedback into actionable insights for Product and Engineering, influencing roadmap planning and feature development.
• Co-lead solution design alongside account owners, Product, and Engineering to deliver compelling and scalable solutions for complex use cases.
• Support the creation of new platform offerings and department-wide initiatives to drive company growth.
• Improve the scale and efficiency of the Particle revenue team in partnership with RevOps and Enablement functions.
• Become a trusted advisor on key products, trends, and regulations that are driving healthcare data interoperability in the United States.

What We Look For

• Demonstrated experience driving consultative and solutions-focused discussions, deeply understanding customer use cases and desired workflows across the entire customer lifecycle.
• Strong presentation skills to technical, non-technical, and executive audiences via presentations, product demos, and ad-hoc Q&A sessions.
• Hands-on experience guiding prospective clients through API functionality, implementation architecture, use case design, security reviews, and RFP submissions.
• Demonstrated ability to manage complex technical projects, including scoping, planning, and ensuring adherence to timelines and deliverables.
• Experience in driving net-new revenue growth and customer retention via strong partnerships with revenue-driving teams (e.g., Sales, Customer Success, Marketing).
• Experience collaborating with Product & Engineering teams to provide a “voice of the customer” perspective in roadmap planning and issue resolution.
• Familiarity with the full customer technical lifecycle, from pre-sales to post-integration support.
• Experience partnering with internal data SMEs & data science teams to run custom analytics for prospects and customers that demonstrate value.
• Strong data literacy; able to interpret analytics, identify trends, and use data to support customer use cases and product decisions.
• Experience translating prospect and customer needs into POCs/Pilots that move deals forward.

Requirements

• 5+ years of experience working in prospect- and customer-facing environments with technical and non-technical stakeholders to drive revenue growth and client satisfaction.
• 5+ years of experience in a Sales Engineering, Solutions Consulting, Implementation Management, or Technical Customer Success role.
• Bachelor's degree or equivalent practical experience.
• Proven track record in a technical client-facing environment; preference towards experience with B2B Data Platforms and/or B2B SaaS products.
• Experience working in the healthcare industry - especially with provider or health insurance use cases - and familiarity with health data security, privacy standards, and regulatory frameworks such as HIPAA.
• Fluency in guiding prospects and customers through the use and implementation of API-first products; prior experience supporting customers through integration, ongoing solutions design, and troubleshooting is preferred.
• Comfortable with navigating databases via SQL.
• Familiarity with general-purpose coding languages, such as Python (proficiency not required).
• A strong technical aptitude and curiosity to learn new things.

Nice-to-Have

• Educational background, certification, or equivalent practical experience in a technical field, with emphasis on a strong analytical foundation.
• Experience with health data formats like FHIR R4, HL7, and/or CDA.
• Experience in data analysis, data science, Google Data Studio, or BigQuery.
• Experience with Electronic Medical Record systems.

Why Particle Health?

• Purposeful Work: Contribute to projects that directly improve healthcare access, empower providers, and enhance patient outcomes.
• Collaborative Culture: Thrive in a mission-driven, curiosity-fueled environment where ownership and bold ideas are celebrated.
• Flexibility & Balance: Enjoy unlimited PTO and a hybrid work schedule, giving you a mix of energizing, in-person collaboration, and remote work time. We also provide free lunch on Tuesdays and Thursdays when our team is in office!
• Bonus Program: Get rewarded for great work—our twice-a-year bonus program reflects both your contributions and our overall success.
• Comprehensive Benefits:
• ~ 95%+ employer-paid health benefits for you and generous coverage for your family.
• Employer-funded 401(k) contribution to help you build a secure future.
• Mental health benefits to support your well-being.
• Invest in Your Future: Receive employee equity, ensuring you share in the company’s success.
• Family Support: Access 14 weeks of fully paid parental leave, so you can focus on what matters most.

At Particle Health, your contributions don’t just impact the company—they shape the future of healthcare. Join us, and let’s make a difference together!

Compensation Range: For this role, we’re targeting a salary range of $170,000–$195,000 annually, depending on experience and qualifications. If your background aligns more closely with a higher or lower level than the scope outlined here, compensation may vary accordingly.