Customer Success Manager
Skills
- Customer retention management
- Technical account management
- Familiarity with manufacturing processes
- Data analysis
- Effective communication
Responsibilities
- Manage a book of business of ~100 customers
- Establish trusted advisor relationships with clients
- Ensure full functionality understanding of Paperless Parts
- Measure ROI and present to customers
- Manage customer renewals and retention
- Identify opportunities for additional functionalities or services
- Report on customer health to leadership
- Forecast renewals and expansion
Education
- Bachelor's degree in Business or Engineering
- Relevant certifications in customer success management
Benefits
- 100% health, dental, and vision coverage
- Unlimited PTO
- Competitive compensation
- 401(k) plan
- Company-sponsored wellness stipend
Average salary estimate
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It is our mission to enable manufacturers with the technology they need to drive innovation – and our world – forward. Paperless Parts was founded in 2017 with a mission to make manufacturing more accessible — to seamlessly connect those with gr...
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