Training & Enablement Specialist

Overview

The Learning Specialist creates innovative technical and non-technical learning content for Origami colleagues and partners looking to build Origami configuration skills and grow their overall knowledge. In this role, you will focus on translating complex topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of end users. You must be comfortable working autonomously as well as with SMEs and stakeholders and have a natural affinity for gaining deep expertise yourself.

A successful candidate in this role brings a background in curriculum development for technical SaaS products and instructional design, system administrator, or software development skills. To be successful in this position, you will need to learn new skills at a quick pace to keep up with product enhancements and actively contribute to the ongoing innovation of practice.

Starting base pay for this role is between $93,000 and $116,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states). 

Responsibilities

• Works with Professional Services and Customer Experience departments to create and maintain a library of post week 1 onboarding and continuing education training and enablement content.
• Creates engaging e-learning training experiences and the development of associated learning assets by utilizing modern authoring tools to build, deploy, and update courses and written technical content in the appropriate formats.
• Comfortable and experienced delivering content virtually and in person to large stakeholder groups.
• Ensures all materials are up-to-date and aligned with current messaging and product offerings.
• Works cross-functionally with SMEs and key stakeholders to validate learning objectives, help needs, technical accuracy, and incorporate feedback.
• Develops a working knowledge of various capabilities of Origami’s offerings with the aim of being able to create, deploy and deliver content related to these topics.
• Manage projects with accuracy, transparency, and a commitment to meeting deadlines.
• Collaborates with the Practice Lead to drive engagement and adoption of learning courses to enhance productivity and effectiveness of Origami colleagues.
• Monitors and reports on key performance indicators (KPIs) to measure the effectiveness of service enablement initiatives. Uses data-driven insights to make informed decisions and demonstrate the impact of service enablement efforts.

Qualifications

• Bachelor’s degree from an accredited university or college.
• 3-4+ years’ experience designing, developing, and facilitating web-based training courses in a SaaS based environment.
• 3-4+ years’ experience in the software industry, preferably in a training, education, support or consulting role.
• Consistent track record of accountability in delivering quality projects on time.
• Experience with core P&C insurance solutions such as policy, billing, and claims.
• Expertise using a variety of tools to create and publish interactive courseware (such as Articulate 360 and learning management systems such as Skilljar).
• Experience writing technical e-learning content.
• Conceptual and intuitive understanding of how adults learn; accomplished presentation skills, including development and delivery.
• Excellent written, visual design, and verbal communication skills.
• Demonstrated ability to take on new challenges and pivot direction if needed.
• Comfort working within software as it relates to learning, testing, and documenting feature functionality.
• Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks simultaneously and within deadlines.
• Ability to both collaborate and work independently in a high-performing team.
• Ability to drive results through your job competencies of learning technology, product training, and training development and facilitation.

Benefits

• Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
• Paid Time Off – Flexible options plus 10 paid company holidays where available**
• All full-time positions are hybrid, with many eligible to be completely remote
• Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
• Generous family leave options—including adoption and foster care placements
• Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
• Retirement Savings – 401(k) with company match up to 4%
• Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program – to help colleagues pursue industry/role-specific certifications
• Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage

Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami’s approach to developing, implementing, and supporting our award-winning software solutions. 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution: Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email [email protected].