Application Support Analyst Jr
Skills
- Knowledge of insurance operations, accounting, or IT support
- Proficiency with Microsoft Office
- Ability to meet deadlines and work independently
- Strong organizational, communication, and interpersonal skills
- Ability to prioritize tasks in high-pressure environments
Responsibilities
- Manage and prioritize incoming tickets for business applications support
- Troubleshoot system problems and maintain help desk knowledge base
- Collaborate with global developers, business leaders, and users
- Assist in system upgrades, installations, and testing with vendors
- Support critical situations with senior personnel
- Manage environments for development, testing, and training
- Ensure compliance with IT policies and support audits
- Document technical activities, remediation steps, and communications
- Remain updated on security risks and apply corporate security measures
- Perform additional duties as assigned
Education
- High school diploma or equivalent; relevant associate degree or certifications preferred
Benefits
- Competitive benefits package
- Access to continuous training and professional development
- Supportive, growth-oriented work environment
- Opportunity to collaborate with industry-certified experts
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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Established in 2013 and headquartered in New York City, New York, New Era Technology provides IT services such as managed services, cloud, collaboration, data networking, and security solutions.
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