Business Operations Analyst

Description

NCS Credit is the leader in providing credit professionals, throughout the U.S. and Canada, with proactive solutions to secure receivables, minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.

We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are an NINE year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Job Summary: The Business Operations Analyst plays a critical role in driving operational efficiency and strategic decision-making within the Operations department. This position is responsible for analyzing business processes, identifying areas for improvement, and implementing data-driven solutions to enhance service delivery, reduce costs, and support operations.

Essential Responsibilities:

· Analyze business operations, identify trends, and provide actionable insights to improve efficiency and performance.

· Collaborate with cross-functional teams to evaluate workflows, identify bottlenecks, and recommend process improvements.

· Develop and maintain dashboards, reports, and KPIs to support strategic planning and day-to-day decision-making.

· Support project planning and execution by providing data analysis, forecasting, and performance tracking.

· Assist in evaluating new tools, technologies, and vendors to enhance operational capabilities.

· Present findings and recommendations to leadership in a clear, concise, and compelling manner.

· Other duties as required

Requirements

Competencies:

· Strong communication skills, both verbal and written

· Ability to work collaboratively with multiple stakeholders 

· Strong desire to provide exceptional client service

· Strong organizational skills

· Detail oriented

· Ability to manage multiple priorities and adhere to strict deadlines

· Professional demeanor

Education, experience, certifications:

· A bachelor’s degree in business administration or related field

· 3 plus years of experience leading and managing service projects

· Experience in the financial services or collections industry is a plus.

· Familiarity with CRM systems, workflow tools, and project management platforms is preferred.

Physical and mental demands:

· Frequent typing and use of keyboard/mouse

· Near visual acuity

· Ability to present information clearly and communicate effectively, both verbally and in writing, to management, clients, attorneys, and other staff members 

· Prolonged sitting while viewing a computer monitor