Staff SRE Solutions Lead

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

NBC Universal has an exciting opportunity for a talented individual to become a Site Reliability Engineering Solutions Lead with a specific focus on CMDB and Asset data quality & governance for NBCU Operations and Technology (O&T).  O&T supports enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally.

The CMDB Data Governance Lead role is crucial to ensure data is consistently and accurately synchronized between CMDB source and target systems.  This is essential for ensuring asset data is reliable, secure, and easily accessible to support business operations, recovery & impact, and critical decision-making

Working closely with various stakeholder, platform owners, and peers this role will be primarily responsible for designing, developing, and implementing best-practice integration data-models, establishing monitoring, and overall data quality to support organizational requirements and best practices.

Responsibilities:

• Create and maintain comprehensive documentation for integration processes, design specs, data dictionaries, source/target mappings, and user guides
• Partner with CMDB and development teams for any integration decisions, data mapping, transformations, and cleansing activities
• Collaborate with product owners, stakeholders, colleagues, and Vendors to gather new data & integration requirements to ensure successful and stable integrations
• Partner with the Software Engineering team to develop and govern CMDB cloud device tagging requirements and processes
• Liaison / manage integration requests & reviews w/ Cyber Security, ensuring adherence to data security & privacy requirements and establishing SLO’s for expected durations and outcome
• Design, implement, and manage the CDMB manual non-discoverable data validation process utilizing ServiceNow’s Data Manager (aka Data Certification)
• Assist with design and delivery of audit required asset and artifact requirements
• Ensure the quality and health of the CMDB’s supporting automated discovery methods, tools, and techniques
• Participate in design reviews and provide feedback and direction for integration strategies, plans, and standards for integrations supporting CMDB & Asset Management data requirements
• Develop monitoring and/or health checks to identify and resolve integration/data issues utilizing ServiceNow’s Automated Test Framework (ATF)
• Implement and manage the data dictionary, documentation, and training as it pertains to CMDB/Asset Management best practices and organizational requirements
• Perform regular audits, testing, and validations of integration solutions to ensure accuracy, reliability, functionality, and consistency
• Ensure current & planned CMDB/Asset Management integration solutions align w/ current and future business needs
• Maintain knowledge of the latest data integration capabilities and recommend best-practice approaches and go-forward strategies
• Develop and implement Service Mapping to define various Business Services and their dependencies within the orgs
• Assist with complex reporting requirements
• Develop min. onboarding requirements for each CMDB/Asset device type and standard naming conventions (where applicable)
• Assist developing overall CMDB guiding principles and training, working with the SRE OCM team
• Assist with general guidance around automation impacting or utilizing CMDB/Asset data

REQUIREMENTS:

• Ability to analyze complex data, identify problems, and developing data-driven solutions
• Excellent problem-solving skills and attention to detail
• Proficiency in data analysis and visualization tools
• Able to communicate effectively in a diverse team of varying skillsets and proficiencies, including the ability to relate complex information and business process needs to technical, non-technical as well as executive audiences
• Ability to work collaboratively with cross-functional teams
• Strong understanding of CMDB/CSDM data models & hierarchy, with experience managing and developing integrations and service mapping
• Proficiency in ITSM tools, discovery tools, and integration platforms with tools such as ServiceNow, Eracent, Device 42, UCMDB, ADDM, etc., for CMDB/Asset Management
• Strong understanding of IT infrastructure, data management, and ITIL processes
• Keeping abreast of technology trends and developments in the field of system integration(s)
• Understanding of software development, databases, and system architecture
• Experience with cloud services (AWS, Azure, Google) for infrastructure components and discovery techniques and best practices, and other ITSM tools

DESIRED CHARACTERISTICS:

• Bachelor’s degree in Computer Science/Engineering or related field strongly preferred
• Experience with creating high level architecture diagrams using Visio/Lucidchart/AutoCAD or other similar tools
• Familiarity and experience with various device types, including infrastructure, end-user devices, network, storage, engineering systems, and broadcast devices
• 8+ years of experience working in global enterprises (post college, internship experience does not count towards this years of experience requirement)
• Minimum of 3 years ServiceNow IT Operations experience
• Proven experience with CMDB administration and integration, particularly with tools like ServiceNow & Eracent, and other Service Management tools
• Experience with various integration types, including REST/SOAP APIs, and the ability to troubleshoot

ADDITIONAL REQUIREMENTS:

Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $160,000 (bonus eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

For LA County and City Residents Only:  NBCUniversal will consider for employment  qualified applicants with criminal histories, or arrest or conviction records, in a manner  consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.