Associate Principal Consultant - Senior Change Management Consultant

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 29 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

We are seeking a Senior Change Management Consultant with large transformation experience to develop and execute change management strategies to ensure the successful adoption of new business processes and proposed technology.

They lead organizational change initiatives by identifying stakeholders, assessing change impacts, facilitating communications and training, and reinforcing behaviour shifts across affected teams. They partner closely with executive sponsors, project managers, and functional leaders to align people, processes, and tools with strategic transformation objectives.

The individual should have experience in leading end-to-end change management initiatives, including current state assessments, change management strategy development, and a change implementation plan. This role will collaborate with stakeholders to identify potential barriers to change and develop tailored communication strategies.

The ideal candidate will have experience working with business process workflows, case management, customer service management, and digital transformation initiatives. He will conduct stakeholder analysis to understand the impact and readiness for change across various levels of the organization.

Key Responsibilities:

• Develop a Change Management plan and road map
• Develop Change Strategy: Create structured change management strategies based on the nature and scale of transformation initiatives, using industry-standard frameworks. Lead comprehensive change management strategies for large-scale transformation projects, ensuring alignment with organizational goals and objectives.
• Stakeholder Engagement: Conduct stakeholder assessments and develop engagement plans to ensure buy-in at all levels of the organization. Act as a trusted advisor to senior leaders, providing insights and recommendations on change management best practices.
• Impact & Readiness Assessments: Analyze the impact of changes on individuals, teams, and departments; assess organizational readiness and track mitigation strategies. Develop a future detailed roadmap after impact assessments.
• Communication Planning: Design and deliver clear, targeted communication plans to keep stakeholders informed and aligned throughout the project lifecycle.
• Training & Enablement: Collaborate with Learning & Development to develop training plans, learning materials, and user adoption strategies. Collaborate with cross-functional teams to assess the impact of changes on stakeholders and develop targeted communication and training plans.
• Coaching & Support: Coach sponsors and change agents; provide tools and support for managers and supervisors to lead their teams through change.
• Metrics & Reporting: Establish KPIs and success metrics to track adoption, measure change effectiveness, and adjust strategies as needed. Monitor and measure change progress, utilizing quantitative and qualitative metrics to report on success and areas for improvement.

• 7+ years of experience in organizational change management or business transformation
• Strong understanding of change management principles, methodologies, and tools
• Demonstrated success in managing complex change initiatives across multiple stakeholders
• Exceptional communication, facilitation, and interpersonal skills
• Proven ability to influence others and move toward a common vision or goal
• Experience in large-scale IT, ERP, or digital transformation projects is a strong plus
• Public Sector & Compliance Knowledge is desirable

Desirable Attributes:

• Excellent communication and stakeholder management skills, with the ability to engage with government executives, IT leaders, and policymakers
• Ability to work independently while collaborating with cross-functional teams
• Strong organizational skills with experience managing multiple priorities in a fast-paced environment
• Results-oriented with a focus on driving adoption and minimizing resistance
• Comfortable working in ambiguous, fast-paced environments
• Strong analytical and problem-solving skills

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status