Boston Market Manager

M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience. 

About This Role

Who are you? The Boston Market Manager is a true M.M. ambassador who embodies the brand, drives sales and business development, and leads by example. In this role, you will develop and lead effective, high-performing teams, coach on providing exceptional customer service, partner cross-functionally with HQ teams to ensure location success and ensure each location hits or exceeds its performance goals.

What You’ll Do

Grow Market Business

• Develop and execute strategies to drive revenue to ensure each location is four-wall profitable

• Work closely with manager to forecast for the locations monthly; collaborate with manager on strategies to ensure locations hit or exceed forecasts

• Grow the region through business development using market trends and store data; identify areas of opportunity through competitor analysis and customer feedback 

• Monitor and review budgets to guide locations toward profitability goals

• Communicate with store leaders regarding store performance and trends to steer locations to revenue targets

• Manage and direct events to drive acquisition, engage returning clients, and drive sales

• Drive traffic through strategic outreach, ensuring locations always have the volume needed to hit forecast 

Develop Strong Teams

• Be a leader, coaching and training teams in areas of opportunity; recruit, train, and develop strong teams

• Address struggling KPIs with team trainings and/or stylist professional development  

• Consistently vet talent for the market, maintaining a pulse on top talent in the area

• Create and maintain staff schedules to optimize staffing levels and meet business needs

• Conduct regular performance check-ins and provide feedback to motivate and develop team members

• Foster a positive work environment that promotes teamwork, collaboration, and a strong customer-focused culture

Ensure Customer and Operational Success

• Ensure company policies and operational standards in areas like inventory and visual merchandising  are consistently being carried out

• Implement new processes that address inefficiencies by partnering with HQ partners and/or scoping third party support 

• Embody customer first, consistently coach teams on being customer-centric and how to deliver a white glove level of service

• Collaborate with HQ partners including Merchandising and Operations to ensure stores are operating as efficiently as possible and have the support needed to generate revenue

• Lead teams to develop books of business, coaching teams on clienteling strategies that engage customers and drive sales

• Gather customer feedback and insights to identify areas for improvement and enhance each location’s overall experience

Compensation:

• Competitive base salary with performance incentives
• Medical, Dental, and Vision insurance
• 401k with up to 4% matching
• Pre-tax commuter and parking benefits
• Generous employee discounts

M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of getting dressed—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.

Who are we?

We're a group of go-getters who are passionate about reimagining the way women shop and dress for work and life. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.