Principal Product Manager, Customization Platform

The Role:

This role will oversee the multi-year transformation of Minted’s customization platform to enable customers to personalize their ideal stationery and art designs. Minted’s artist community contributes winning designs which our customers use to celebrate the important moments in their lives: weddings, new babies, birthdays, holidays, graduation, and beyond.  Our premium products rely on a robust and flexible platform for rendering images, photos, text and color on phones, computer screens, and for physical printing. We seek to incorporate new AI capabilities to improve customization power and product quality. 

Anticipated Start Date: August 1, 2025

We’re open to hiring in either San Francisco or remote. Our SF-based Product team has an in-person 3x a week schedule.

As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com".

• Quickly develop a strong grasp of Minted’s customization use cases, technical capabilities and gaps by exploring our tech stack, user data, and tech ecosystem opportunities
• In close partnership with engineering and product partners, outline and then execute a multi-year replatform strategy designed to unlock value along the way
• Incorporate feedback from product, business and eng partners throughout the workflow: creating of designs, customization of designs and printing of designs. Document these use cases
• Identify possible technology partners, evaluate them and make build/buy recommendations
• Develop and propose a phased roadmap and resourcing model for executing this strategy.  That resourcing model should leverage existing and new talent
• Coordinate this program across different teams of product managers, engineers and stakeholders to ensure product success
• Drive product execution including project kickoffs, daily scrums, sprint planning, maintaining product specs, rollout plan and backlog 
• Define, monitor, and report on key success metrics for engagement and uptake of newly launched products
• Balance the operational needs of the organization on the existing platform and help us focus on the replacement of that platform

• A platform evangelist who loves to revamp technical infrastructure to unlock high business value
• Results oriented.  You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment in the face of stringent deadlines
• Data driven. You make your product decisions based on data. You passionately own quality delivery in your product area, keep a continuous health check
• Detail-oriented. You are able to identify and resolve edge cases as well as functional details in order to deliver a high-quality product experience
• Receptive to change.  You are flexible, adaptable, innovative, and open in response to competitive pressure and market change
• A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals
• A collaborative thinker.  You enjoy an environment that has been structured for collaboration and interdependencies
• A strong communicator with the ability to communicate effectively, create common knowledge, generate buy-in, and influence stakeholders and senior management towards recommended decisions
• Someone with excellent product judgment, the ability to make sound decisions based on tradeoffs of different solutions, complex problems, various stakeholders, and many constraints
• A deeply technical Product Manager; you are as fascinated by the technical solutions as the primary engineers in this space

• Bachelor’s degree
• Experience building and changing scaled platforms.  Ideally, with a focus on image creation and management at scale.  Familiar with GenAI workflows, RAG and data infrastructure
• Experience in the web to print industry; high-speed printing presses and the raster image processing needed for high quality print products
• 5+ years product management experience, building and shipping ecommerce or direct-to-consumer successful products and features
• Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions
• Demonstrated an understanding of technology/architecture and effective partnership with engineering to identify technical solutions based on tradeoffs of user experience, technical debt, latency, scalability, reliability, time to market etc.
• Project management skills: Ability to plan, set expectations, make and meet commitments. Provide structure, process and project management to cross-functional teams
• Intense commitment to quality: Demonstrated focus on quality of product/customer experience and testing/debugging

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $154,156 - $202,330

Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI - $141,461 - $185,667

Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

This role is eligible for bonus and stock options.

Benefits: 

Benefits will be effective the first of each month following your initial hire date. 

- Medical, Dental, and Vision Benefits

- Employer Funded Health Savings Account

- 10 Paid Holidays

- Paid Time Off and Sick Leave

- Paid Parental Leave

- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)

- Monthly Gym/Wellness Reimbursement

- 401(k) retirement savings plan

- Employer Funded Commuter Benefits

- Employee Discount

- Friends and Family Discount

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.