Enterprise Customer Success Manager

🧠 About Mindstone

Mindstone is on a mission to up-skill the world in how to use AI — fast.

We run live learning programs, personalised learning experiences, and a vibrant community — all supported by AI under the hood for people eager to upskill quickly and at scale.

Our platform is used by individuals, teams, and large enterprises across the globe. Behind the scenes, we're a lean team building highly-performant, deeply integrated infrastructure, leveraging both open-source and internal tooling.

🎯 The Role

We're hiring an Enterprise Customer Success Manager to own relationships with enterprise customers across the Americas, from onboarding through to adoption, renewal and expansion.

In the first 6 months, you'll focus on:

• Building strong relationships with key customers and partners in the Americas
• Supporting the delivery of the Enterprise AI Academy to clients and reporting on it's impact
• Identifying expansion opportunities

Over time, your focus will grow to include driving renewals at scale, creating customer success case studies, and positioning new Mindstone programs to help customers deepen their AI journey.

You'll play a key role in shaping our customer success and revenue growth in the Americas as we scale.

🛠️ What You'll Be Doing

• Manage the full lifecycle for enterprise customers participating in the AI Enterprise Academy
• Coordinate onboarding, scheduling, and proactive support throughout the programme
• Resolve customer challenges with responsiveness and care
• Track and report on engagement, performance, and post-Academy impact
• Build long-term, trusted relationships across multiple stakeholder levels
• Own renewal processes to maximise customer retention
• Identify and drive upsell opportunities to expand account value
• Position and promote new Mindstone programs to support customers’ ongoing AI adoption
• Lead the creation of compelling customer case studies

✅ What You Bring

Must-Haves

• Based in the US, with experience supporting enterprise clients in a remote-first environment
• Proven track record of success in senior Customer Success, Account Management, or similar roles
• Demonstrated experience managing enterprise customers and driving renewals and upsells
• Excellent relationship-building, communication, and problem-solving skills
• Strategic mindset with the ability to translate programme outcomes into business value and growth opportunities
• Comfortable working independently in a fast-paced, evolving startup environment
• Passion for AI and enthusiasm for helping organisations unlock its potential

Bonus

• Experience in B2B SaaS, learning programs, or AI tools
• Background in storytelling, customer marketing, or case study development

📬 Application Process

• 1-hour interview and CS deep dive with the CTO and CS Lead
• 30 min interview with the CEO

Why Join Mindstone?

• Be part of a mission-driven team helping people harness AI to transform how they work
• Work in a flexible, supportive, and fast-moving environment
• Collaborate with passionate teammates and make a direct impact on customer success and company growth
• Annual salary: $70,000 to $110,000 USD, depending on experience. We’re also open to candidates who wish to work through their own entity (contractor basis).