Collections Specialist

The Collections Specialist is responsible for serving the customer base for Microf by providing outstanding customer service both on incoming and external calls. The ideal candidate will have a strong customer service orientation assisting our customers with inquiries and requests, ensuring a positive experience. The Collections Specialist role successfully manages the monthly renewals of customer accounts by securing good payment arrangements and updating account records. The chosen candidate will work remotely primarily, with an expectation of coming into the Atlanta office upon request.

·       Establish open lines of communication with account contacts and/or references listed on the account for accounts in a non- renewal status.

·       Provide excellent customer service and first call resolution to all accounts, both current and delinquent.

·       Maximize the collection of monthly RPA renewal payments through securing valid payment arrangements from customers in non-renewal status.

·       Properly document Accounts in Company’s Customer Relationship Management (CRM) software with all correspondence with customers in non-renewal status and update all client information as needed to ensure accuracy for the company’s database.

·       Participate in monthly team meetings to provide status updates on account management.

·       Contact all non-renewed customers in effort to bring account current and/or get  payment.

·       Contact all newly assigned accounts within one business day.

·       Consistently meet outbound call requirements, EVPH metrics and all other KPI’s.

·       Skip trace Accounts if applicable.

·       All other duties as assigned.

This position is currently hiring at $20.00 an hour.

·       A minimum of 1-3 years of collections/customer service experience preferred.

·       An understanding of billing and collections procedures preferred.

·       Excellent customer service skills required.

·       A strong attention to detail and the ability to complete job duties with a high degree of accuracy.

·       Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

·       Strong written and verbal communication skills required.

·       Ability and understanding of the use of computer software including but not limited to Microsoft word, Outlook, and Excel.

·       Flexible in work schedule when required.

·       Excellent time management skills

·       Must be able to work as a part of a team with peers and leadership within the organization.

·       Willingness and ability to work nights and weekends, as required

BONUS PLAN

Monthly bonus potential can be changed or removed based on standards set by Employer.

EMPLOYEE BENEFITS

·       Eligible for participation in the Company’s Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee’s first 60 days of service.

·       Nine (9) paid holidays per year.

·       Fifteen (15) days paid time off annually after 90 days of employment – prorated based on the date hired.

·       Eligible for participation in the company ’s 401(k) plan after one year of service.