Senior Research Partner

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Please note that this role is open exclusively to candidates based in the Eastern Standard Timezone in the United States & Canada. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!

About the Role

Maze serves over 500 customers through our Field Sales team, ranging from startups just getting started with research to global orgs working to scale it. Some teams are just getting started, others are further along, but nearly all are trying to make research more consistent, impactful, and integrated into how they work.

We’re hiring a Research Partner to help meet that need. This is a high-impact, full-time role focused on helping our customers improve their research practices while adopting Maze. You’ll partner closely with our Customer Success team to drive strategic enablement, build scalable programs, and deliver hands-on support where it matters most.

Your first focus will be building and scaling our onboarding experience, making sure new customers don’t just get started with Maze, but see real value early on. That could include helping teams assess their research maturity, advising on methodology and team structure, and equipping them with frameworks, playbooks, and scalable education.

While onboarding will be your primary focus, you’ll also flex across other strategic CS initiatives, from customer education pilots to maturity assessments to 1:1 enablement, helping Maze shape a best-in-class post-sale experience.

What You'll Do

• Design and scale Maze’s customer onboarding program, ensuring our customers find value early and develop lasting research habits

• Guide customers through research maturity assessments and early-stage strategy planning to match Maze usage to business goals

• Build onboarding playbooks, templates, and frameworks that support both 1:1 bespoke journeys and scaled, repeatable programs

• Run customer-facing sessions: research advisory, training calls, office hours, with a focus on strategic enablement, not just tactical setup

• Partner with CSMs, AMs, Solutions, and Product to ensure consistency and impact across the customer journey

• Contribute to other CS-led research programs, pilots, or high-touch engagements as needed helping us continuously level up our approach

• Serve as an internal thought partner on research best practices and how to embed Maze in diverse orgs, from startups to global enterprises

You’ll operate fluidly between 1:1 and 1:many, executive and practitioner, strategy and execution. You’ll shape how Maze delivers strategic research guidance as a core part of our post-sale motion.

What You'll Need

• You’ve been a UX Researcher or ResearchOps pro with real experience building and scaling programs

• You’re a program manager at heart. You think in repeatable systems and frameworks, and love operationalizing your expertise

• You’ve worked directly with clients or stakeholders, and know how to build trust quickly, even in ambiguous or high-stakes environments

• You’ve helped build something from 0-1, whether it was a new research function, internal program, or customer-facing initiative

• You’re comfortable flexing up and down, running exec-facing sessions one day and hands-on enablement the next

• You’ve seen what “good” looks like in mature orgs but love the mess of getting there

• You’re curious, credible, adaptable, and energized by helping customers succeed
  

Bonus Points If You Have

• Experience in SaaS, particularly with design or product research tools

• Exposure to mid-size and large customer orgs (1,000+ employees)

• Familiarity with the challenges of democratized or distributed research teams

• A background in Customer Success, Professional Services, or Solutions roles

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. 

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here. 

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.