Business Development Manager

Description

Join the MHI Team as a Business Development Manager!

Material Handling Inc., a leading forklift and material handling equipment provider in the Southeast. For more than 45 years, we've been thriving, and we want you to be a pivotal player in our team of over 200 employees --- spanning ten branches across AL, GA, KY, TN, and SC.

At MHI, we're all about family values and hard work. We will strive to be the best overall partner supplier to all our clients, to provide opportunity for every employee to reach their full potential and maintain sustained profitability through honesty, integrity and doing the right thing. As a privately held company, we maintain the freedom to prioritize our people by upholding our culture and values while remaining competitive in the marketplace.

We're seeking dedicated, collaborative individuals who thrive on tackling new challenges daily. We recognize that our employees are fundamental to our success, and we're dedicated to fostering a work environment that enables our team to reach their fullest potential. It's not just a job, it's a career.

Job Summary

The Business Development Manager  is responsible for driving growth in Parts, Service, and Rental sales by identifying, pursuing, and securing new business opportunities within an assigned territory. This role acts as a key liaison between customers and MHI’s internal teams—ensuring a high level of customer satisfaction and alignment with company service standards. The BDM will also maintain and nurture relationships with newly acquired accounts to ensure long-term success and account maturity.

What You’ll Do

• Proactively identify and call on prospective customers to generate new PSR business within the assigned territory.
• Facilitate the onboarding process for new accounts, including account setup, communication of expectations, and initial order coordination.
• Promote and sell a wide range of products and services, including:
  • Forklift parts (e.g., forks, tires)
  • Manual handling equipment (e.g., pallet jacks)
  • Consignment cabinet programs
  • Ship-direct parts
  • Scheduled and emergency maintenance services
  • Short-term equipment rentals
• Collaborate with the Territory Manager to identify opportunities for equipment sales (new, used, and allied products).
• Maintain detailed and accurate records of customer interactions, sales activity, open opportunities, and closed deals using CRM software.
• Provide consistent follow-up and account management to ensure customer satisfaction and retention, particularly during the early stages of a new customer relationship.
• Represent MHI in a professional manner and build positive rapport with clients and internal departments.
   

Core Competencies

• Excellent written and verbal communication skills
• High energy, self-motivated, and goal-driven approach
• Strong interpersonal and customer service skills
• Ability to understand and explain basic technical/maintenance functions
• Detail-oriented with solid follow-through and accountability
   

Requirements

 Recommended Qualifications

• 2+ years of experience in business development, outside sales, or account management—preferably within an industrial, automotive, or equipment service industry.
• Knowledge of material handling equipment or related parts and service offerings is highly preferred.
• Strong communication and negotiation skills with the ability to engage customers in face-to-face meetings and phone/email outreach.
• Demonstrated ability to manage a sales pipeline, meet sales goals, and develop long-term customer relationships.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience using CRM platforms to manage accounts and track performance.
• Ability to work independently, stay organized, and manage time effectively.
• A valid driver’s license and ability to travel throughout the assigned territory.

Material Handling Inc.’s commitment to you:

A family owned and operated business that prioritizes well-being of employees.

• Health Insurance – three different plans to choose from
• Voluntary Dental Insurance
• Voluntary Vision Insurance
• Company Paid Life Insurance
• Additional Life Insurance if desired
• Short & Long-Term Disability
• 401k – with employer match