Assistant General Manager, Licensed Cosmetologist

Assistant General Manager, Licensed Cosmetologist

Assistant Managers at Madison Reed’s Hair Color Bars are business leaders who deliver exceptional results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day. 

The Madison Reed Hair Color Bar Assistant General Manager supports the roadmap of success for their Hair Color Bar. In this role you assist the General Manager in driving operational excellence and adherence to guidelines, while leading the team to cultivate diverse perspectives, build positive community ties to achieve business goals, and promote Madison Reed's products, services, and values. As an Assistant Manager, you're passionate about personal and professional growth, seeking to deepen your leadership skills and accelerate your journey toward a General Manager position and further career progression. In this role your mission is threefold: guest satisfaction, business management and team development. #livelifecolorfully 

This role reports to the General Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs. 

At Madison Reed, we aim to pay competitively. Factors which may affect starting pay within this range may include geography, market, skills, education, experience, and other qualifications of the successful candidate. 

What you’ll do: 

• Demonstrate and develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility. Perform and sell products and services, including consultations, color applications, shampoo and blowout services, and retail product recommendations 
• Support localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic. 
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues. 
• Support all aspects of the business including but not limited to: Staffing, front of house operations, color and finishing services, back of house support to ensure adherence to all company standard operating procedures. 
• Demonstrate mastery of all services provided at our Madison Reed Hair Color Bars. Step in as the acting Manager on Duty during the General Manager's absence, offering critical management support. This entails providing in-the-moment team guidance, remote assistance, and occasional on-site support at nearby locations, under the direction of the District Manager.
• Support the location through achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships. 
• Partners with the General Manager to ensure the Hair Color Bar consistently meets company standards for cleanliness, merchandising, and inventory. 
• Develop mastery of all Madison Reed systems, policies, processes and procedures Coach team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities. 
• Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals 
• Supports recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members. 

Qualifications: 

• Licensed Cosmetologist in the state in which you are applying 
• Master Colorist with advanced color theory knowledge and application skills 2+ years of salon and retail experience 
• 1+ years supervising other team members and supporting inventory, training, labor management and achieving key operational and performance metrics 
• Flexibility to relocate to other locations as business needs evolve. 
• Proficient in proactive problem solving & troubleshooting 
• Able to prioritize with a high attention to detail, identifying critical and less critical activities and tasks 
• Experienced using current technology in a salon or retail environment 
• Fluent in English 

Physical Demands: While performing the duties of this position, team members will regularly stand/walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations. 

Big on Benefits 

• The Perks? Glad you asked... 
• Comprehensive Medical, Dental, and Vision Benefits 
• Generous Paid Time Off program 
• Company Paid Short and Long Term Disability and Life Insurance 
• 100% Company Paid Mental Health Benefits through Talkspace 
• HSA Employer Contributions and FSA Options 
• 401k Participation 
• Learning and Education Programs 
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products 
• Company Sponsored Events + Surprise and Delights 
• But wait, there’s more… 

We are Madison Reed. 

We’re disrupting a $50 billion industry. 

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home. 

We live our values. 

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values— Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed. 

We are hair color that breaks the rules. 

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows. Join us in our mission to live life colorfully and make personal care more personal. 

ALERT: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information. 

At Madison Reed, we take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning Madison Reed, let us know by contacting us at [email protected] 

Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes. 

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day. Pursuant to the San Francisco, Los Angeles, and New York City Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.