Design Program Manager - job 1 of 2

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is seeking a Design Program Manager for our Rider team. You will be the Design Program Manager across multiple product spaces (our Core experience team and our Segments team), responsible for the organization, processes, and community of a handful of cross-discipline design pods, working with a multitude of cross-functional partners. You will collaborate closely with leadership across these teams and also for use cases that connect in with our other products. You will work also with the Design Ops discipline to scale practices and build community across the broader company.

Design Program Managers are strategic partners with design leads, leading and driving the design work forward. You’re passionate about design, and will help develop process and structure around projects within and around the design functions to make it as effective as possible. You will work across teams to shepherd and manage the delivery of design and customer experiences to completion. You’re a strong strategic thinker, you can execute the small tasks well, and you take a creative approach to operational challenges. You’re savvy at connecting the dots, and will be a trusted partner to cross functional peers at Lyft. You’ll be a leader and an advocate for the Design functional teams and the design process.

Responsibilities:

• Understand the core features and functionality of Rider product offerings inside out, and work with the team to help set goals and trajectory
• Shape, drive and document processes and tools for effective team workflows and collaboration
• Facilitate strategic conversations and sessions with cross-functional partners to level insights and inform paths forward, including design reviews and retros 
• Create, iterate on, or move process forward for the request and prioritization of product design team work
• Support and elevate the quality of design work at a big-picture level (but also be in the weeds when needed)
• Partner closely with design leadership to understand the big picture and to improve operational excellence at a larger scale than just within the day-to-day work of design teams 
• Use an objective bird’s eye view on projects to resolve pain points and mitigate tensions
• Work directly with a multidisciplinary team of designers, researchers, and illustrators to ensure projects are scoped properly and executed on time with leader alignment
• Collaborate, communicate, and negotiate with product managers, engineers, brand and marketing leads, and stakeholders at all levels across the organization
• Own and drive the design project lifecycle from strategic planning, scheduling, requirements gathering, design reviews, delivery and implementation to launch
• Lead planning and prioritization with cross-functional teams, balancing multiple inputs and needs
• Provide up to date visibility into current projects, team utilization, project health and priorities

Experience:

• 5-7+ years of experience working in relevant design industry—product design and/or consultancies—or program management
• Passion for user experience and design
• Proven ability to manage workflows, project plans and ship high quality design
• A ‘big picture’ approach in helping establish, support, and engage teams, while still managing the details
• Great communication skills, written and verbal, with a diverse group of stakeholders
• Attention to detail with great organizational skills
• Relevant understanding and appreciation of current product design processes and systems
• Comfortable with ambiguity and malleable workflows
• Strong conflict resolution and negotiation skills
• Resilience and equanimity in dealing with change, challenges and adversity
• Proactive in seeking opportunities to improve and expand team, personal skills and experience
• Nice to have: experience working with dispersed teams

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $118,000 - $147,500. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.