Intern, Desktop Support IT

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

POSITION SUMMARY  

Sony Corporation of America (“SCA”) is seeking a Desktop Support IT intern to support a couple of initiatives on enhancing & updating users’ system and including proving technical assistance, maintaining computer systems, and configuring hardware and software across the organization. The chosen candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members. 

This is an in-person internship that requires the intern to come into the New York Office. 

JOB RESPONSIBILITIES  

• Provide technical assistance and end user support to staff and customers on hardware and software-related issues, including help desk notes for escalation and resolution. 
• Complete PC setup and deployment for new employees and perform timely workstation hardware and software upgrades per company specifications, policies, and procedures. 
• Troubleshoot and resolve hardware, connection, and software issues reported to the service desk. 
• Monitor and remove viruses, spyware, and other non-authorized software from devices. 
• Apply firmware updates as needed. 
• Participate in activities related to Change Management, Major Incident Response, and other key processes. 
• Work with multiple regional teams in support of Sony operations. 
• Support of ITIL V4 processes  

QUALIFICATIONS FOR POSITION  

Your qualifications and experience should include:   

• Student in Computer Science, Information Technology, Engineering, or related fields.   

• Experience in Service Management using ITSM tools such as Remedy and IT related functions such as Cloud and Application development, Security, Infrastructure software development or support.   
• Experience working with Mac OS X and Windows 10\11, MS Office, and computer software and hardware equipment. 
• Strong analytical, troubleshooting and problem-solving skills. 
• Experience in troubleshooting hardware, software, network, and remote access problems is desirable. 

Key Competencies:   

• Strong interpersonal, written, and oral communication skills.   
• Able to conduct research into issues and products as required.   
• Ability to prioritize and execute tasks in a high-pressure environment.   
• Ability to present ideas in a user-friendly language.   
• Highly self-motivated and directed.   
• Strong customer service orientation.   
• Experience working in a team-oriented, collaborative environment. 
• Ability to maintain a high level of flexibility and to learn and support new applications. 

The target hourly rate for this internship is $21.00 per hour.  The individual will be paid hourly and eligible for overtime. 

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Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.