SVP, Frontline Transformation

Do you believe a tight-knit and action-oriented team can transform the way an organization works and deliver outcomes that impact an entire company? If so, then this could be the role for you! 

LPL Financial is one of the nation's leading financial services companies and a publicly traded company under ticker symbol LPLA.  We support over 25,000 financial professionals—including over 14,000 independent advisors, more than 700 financial institutions, and over 4,000 institutional clearing and technology subscribers. We enable advisors to focus on their clients by reducing the complexity of running their practice, and we support their business by offering enabling technology, comprehensive clearing and compliance services, practice management programs and training, and independent research. At LPL, we take care of our advisors, so they can take care of their clients. And Technology is at the center of our mission.

Job Overview:

LPL Financial is seeking a Senior Vice President, Frontline Transformation, to champion and drive change across the our Operations, Service Contact Center, Supervision, and Risk & Compliance functions (i.e. the “frontline functions”). This leader will be responsible for partnering with our Frontline Business Leaders to set transformation strategy and outcomes, develop the strategic roadmap and drive alignment, execution and outcomes to deliver on a multi-year transformation strategy and roadmap. 

Responsibilities:

• Transformation Vision and Strategy - partner with Frontline Business Leaders across Operations, Service, Supervision and Risk and Compliance to set the vision for Frontline Transformation and define transformation strategy to drive measurable and step-wise change in efficiency, client experience, and our employee satisfaction
• Roadmap development, planning and outcome definition and measurement – serve as trusted thought leader to develop strategies and roadmaps to achieve transformation outcomes, building consensus and alignment across business and technology partners
• Lead execution strategy team – lead a team of high performers to provide strategy and execution support across a portfolio of transformation initiatives, including continuous improvement, call abatement, and digital efforts
• Define executive governance and reporting routines at all levels, up to and including CEO/CFO-level and Board of Directors reporting related to the Frontline Transformation to drive forward progress and ensure accountability and visibility for transformation outcomes
• Drive key programs and initiatives related to the transformation by personally owning initiatives, providing program management support on others, and anticipating and meeting the emergent needs of the department to achieve transformation
• Build relationships with senior frontline leaders to help ensure the Frontline Transformation serves and enables those leaders to meet their business objectives
• Identify opportunity and adapt to the evolving needs of the organization to assist in evolving Frontline Transformation strategy and tactics over time

Requirements:

• 10+ years of experience in transformation-related roles within financial services, preferably wealth management. Extensive experience in operations/service, product management, strategy, transformation, data analytics, and operations-related roles is preferred.
• A motivated self-starter with entrepreneurial spirit who can work both autonomously and collaboratively

• Strong strategic agility and operational excellence with a demonstrated pattern of delivery and execution

• Direct experience in transformation or change management roles, and close collaboration with product management and/or technology teams is preferred
• Extremely detail-oriented with a high level of commitment and follow-through; ability to manage multiple tasks concurrently with minimal supervision
• Exceptional executive story telling ability, strong written and verbal communication skills with both technical and non-technical audiences
• High EQ, collegial and inclusive approach
• Possesses contagious optimism, embraces change, is passionate about continuous learning, excels in fast-paced environments, and has an entrepreneurial mindset
• A desire to be the best—a high degree of ambition and a strong commitment to doing the work needed to get there
• We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Preferences:

• Consulting experience at a top firm.
• Expert consensus-builder who drives change across initiatives within and outside direct accountability; facilitates critical thinking to create solutions for the most complex business challenges
• Involves up to 5% travel

 

Pay Range:

$166,088-$276,813/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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