Dealership:

Mercedes-Benz of Paramus

Drive Customer Experience with a Luxury Brand
Now Hiring: BDC Representative
Mercedes-Benz of Paramus

Do you have a passion for helping people and a talent for communication? Are you organized, proactive, and ready to represent one of the most prestigious automotive brands in the world?

Mercedes-Benz of Paramus is seeking a professional and driven BDC Representative to join our fast-paced Business Development Center. As the voice of our dealership, you’ll play a key role in providing a best-in-class customer experience—whether setting appointments, answering inquiries, or supporting our sales and service teams.

This is your chance to grow your career with a world-class brand backed by Lithia & Driveway, one of the nation’s largest and most respected automotive retail groups.

What You’ll Love About Working Here:

• Work for a Luxury Brand with a legacy of excellence
• Be the Voice of Mercedes-Benz for sales and service customers
• Full-Time Role with Competitive Pay & Bonus Opportunities
• Ongoing Training and Career Growth within a high-performing team
• Supportive Management + Clean, Modern Facility

What You’ll Do:

• Answer inbound calls, emails, and web inquiries in a professional, timely manner
• Schedule and confirm sales and service appointments using CRM and dealership systems
• Follow up with customers regarding recent visits, service reminders, or missed opportunities
• Support marketing campaigns, outbound call efforts, and online lead management
• Provide accurate information and route calls appropriately to other departments
• Maintain detailed customer records and ensure follow-through on all communications

What We’re Looking For:

• Prior experience in a BDC, call center, or automotive customer service role (preferred)
• Clear and professional phone presence
• Strong computer skills; experience with CDK, Xtime, or CRM systems is a plus
• Ability to multitask, prioritize, and work in a fast-paced environment
• Friendly, positive attitude and a passion for delivering excellent service
• High school diploma or equivalent; valid driver’s license preferred

Apply Today and Be the First Voice of Mercedes-Benz

If you enjoy helping others, thrive in a structured environment, and want to build a career with an iconic brand—this is your opportunity. Come grow with us and make your mark in luxury automotive.

Apply now and join the Mercedes-Benz of Paramus team.

Benefits:

We offer best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Est. Hourly Earnings range from: $15.00 - $22.00

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.