Ford Service Reservations Coach - job 1 of 2

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Ford Service Reservation+ is an online service reservation software tool built and maintained by the Ford Motor Company to enhance the customer’s experience. As a FSR+ Field Coach at MSX, you will work independently with the guidance of the FSR+ and Ford CX teams to ensure successful installation, implementation, and utilization of Ford’s online service scheduler, known as FSR+.

Job Overview

The FSR+ Field Coach must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR+ are to install dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption and utilization. This will include ensuring all dealer personnel have the support they need to effectively use the software.

What you’ll do…

• Efficiently plan and execute travel to maximize effectiveness within your assigned territory in the dealer network
• Confidently communicate FSR+ objectives, build relationships with your dealer base, and demonstrate the ability to explain software-based situations to any audience. This includes but is not limited to understanding the dealership’s unique business needs and how FSR+ compliments operations
• Through listening to customer feedback and analyzing data, you will work to establish clear and concise action plans to help increase the efficiency and utilization of Ford’s FSR+ tool.
• Leverage the use of our Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base
• Build and maintain relationships with the Ford CX field team to deliver one, unified message regarding FSR+

• Permanent residence within your territory
• A reliable vehicle
• Ability to travel up to 80%
• Travel can include flights and overnight travel
• Knowledge of Dealership Operations
• Experience analyzing data and building action plans
• Comfortable with technology
• Teaching mindset, always asking “how can we make this better”
• 2+ years of Customer Experience

Even better, you may have…

• College degree or currently working towards a degree
• Previous experience as a teacher, educator, or in a trainer role
• Organized and progressive mindset
• Comfortable in a fast-paced, autonomous workspace

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65k to $71k hourly based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.