Sr Director, Fair & Responsible Banking
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
LendingClub Bank’s Compliance Department is seeking an experienced and qualified compliance professional to fill the role of Sr Director, Fair & Responsible Banking. This position will be primarily responsible for the development, execution, and oversight of programs related to Fair Lending, UDAAP, consumer complaint management, sales practicesAs a senior compliance advisor, this leader will support first-line operations in maintaining robust practices that comply with applicable Fair Lending and consumer protection laws, and that support the company’s broader Compliance Management System (CMS).
What You'll Do
Work with first line management to develop and implement policies, procedures, and controls designed to effectively capture, analyze, and respond to consumer complaints and to manage requests for protections and benefits as afforded to consumers under the Fair Lending, complaints, UDAAP, Sales Practices programs
Credibly challenge credit policy changes for Fair Lending risks
Ensure any third parties meet the same standards employed by the Bank and that there are robust processes in place for reporting and escalation
Engage with first line management on the analysis of consumer complaint data (root cause analysis) to identify potential patterns or trends that may represent systemic weaknesses or process failures; work with management to identify opportunities to improve the consumer experience; proactively advocate for operational or product improvements to mitigate future risks
Design and implement appropriate monitoring (quality control/assurance) of operational procedures and practices related to timely reviews of handler performance and flag errors that can be quickly resolved, preventing consumer dissatisfaction
Actively collaborate with operations management to improve the consumer experience and enhance the company’s consumer support services, working together to identify and address causes of consumer concerns and escalations
Liaise with operational teams to inform training and development opportunities for frontline personnel to implement best practices for complaint handling and servicemember request management
Ensure appropriate and prompt escalation of consumer complaints that: raise legal issues; contain evidence of system errors or processing lapses; involve evidence of actual or potential consumer harm; contain any indication of unfair treatment or discrimination; include allegations of unauthorized product enrollment, account openings or upgrades (including the addition of ancillary products); or evidence improper sales practices, or other regulatory compliance issues
Assist with the development of accurate, timely, and robust reporting of consumer complaints to provide management and the board with the analysis and interpretation needed to assess the effectiveness of the complaint management program and understand any material risks to the business
About You
12+ years of compliance experience in a regulated financial institution, including direct experience managing or overseeing the administration of Fair Lending programs and consumer complaints; bachelor's degree in a related field of study; or equivalent work experience
Experience in building, implementing and overseeing Fair Lending, UDAAP, complaint and sales practice programs
Experience in Fair Lending risk management
Extensive knowledge of consumer protection laws and regulations, with expertise in consumer protection laws
Excellent communicator across different audiences with the ability to adjust communication style as appropriate; ability to simplify complex topics and distill information down to essential points for a non-technical audience
Strong organization, analytical, and planning skills; ability to maintain multiple projects without compromising quality
Certified Regulatory Compliance Manager (CRCM) preferred or experience as a federal bank examiner with a focus on consumer compliance
Work Location
San Francisco, Lehi, New York
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation based on actual job level.
Time Zone Requirements
Local hours (PT, MT, ET)
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
Monthly/quarterly/as needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 160,000-230,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-AW1
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Michael & Associates as a Legal Collections Assistant and help deliver exceptional service in our remote legal practice.
Provide expert legal counsel to Apple’s marketing teams, focusing on compliance and intellectual property in advertising for innovative financial products.
As a Compliance Manager at American Express, you will oversee the Fair Lending Program, ensuring compliance and promoting fair lending practices across the organization.
Join A1 Garage Door as a Contracts Administrator, where you'll manage contracts and licenses while ensuring compliance across the organization.
Provide expert legal counsel on employment, corporate, and compliance issues while driving scalable legal processes at a fast-growing legal tech company in Oakland, CA.
Join our respected litigation firm in New Orleans as a Litigation Assistant, where you will play a crucial role in supporting our attorneys and ensuring efficient operations.
Join OHCA as Deputy General Counsel I to provide expert legal support in healthcare compliance and advocacy for Oklahomans.
American Express is looking for a detail-oriented Manager to lead its Compliance team, focusing on the Complaint Oversight Program to ensure adherence to consumer regulations.
Pipe is looking for an experienced Product Counsel to support innovative fintech product development and regulatory compliance in a fast-growing remote-first environment.
Fortune Brands is looking for a Senior Compliance Engineer who will ensure our innovative home products meet all regulatory standards while driving quality and safety.
Klaviyo is looking for a data-driven Compliance Operations Analyst to fortify their anti-abuse efforts and elevate customer outcomes.
Join the ACLU as a Legal Fellow to advance disability rights through impactful litigation and research.
Join American Express as a Fair Lending Compliance Manager and lead initiatives that ensure adherence to fair lending principles and regulations.
Since our founding in 2006, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since. We are one of the first fintechs to acquire a national bank ...
4 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
