Compliance Operations Analyst

Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role, you’ll own the systems, programs, and signals that power our ability to reach inboxes at scale. You’ll proactively monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&D teams, Deliverability teams, and Customer teams to improve long-term outcomes across Klaviyo’s massive sending footprint.

Ideal candidates are deeply curious, data-driven, and excited to build systems that scale. You thrive in ambiguous environments, and know how to balance short-term incident response with long-term program development.

How You’ll Make a Difference:

• Strategic Ownership and Impact
• Own Klaviyo’s anti-abuse monitoring systems and signals, including risk vetting signals, logs and alert analysis.
• Identify, investigate, and resolve deliverability-impacting abuse events, partnering with internal and external stakeholders to ensure rapid and thorough resolution.
• Build scalable, repeatable processes for triaging issues, mitigating risk, and improving long-term reputation and performance across our sending infrastructure.
• Maintain trusted relationships with anti-spam and anti-abuse industry players, serving as Klaviyo’s representative in the anti-abuse ecosystem.
• Proactively surface trends, anomalies, and risks through infrastructure-level data analysis, and partner with Engineering and Security to address root causes
• Collaborate with cross-functional customer facing teams to provide expert support and systems-level insights that drive better customer outcomes.
• Partner with R&D, Deliverability, Security, and other internal teams to align on sending best practices, policy enforcement, abuse mitigation, and product improvements.
• Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in product planning, incident response, and program design.
• Drive knowledge-sharing through documentation, cross-functional training, and thought leadership (e.g., blogs, whitepapers, internal guides).
• Represent Klaviyo in the anti-abuse ecosystem, participating in relevant industry forums (e.g., M3AAWG), conferences, and mailing lists.
• Stay current on industry trends and emerging threats, and bring those insights back to influence Klaviyo’s infrastructure strategy.
• Elevate strategic issues and improvements through research and analysis of both internal and external data.
• How That Gets Done
• Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance policies 
• Collaborate with R&D, Deliverability, Security, Customer Success, Support, and Sales on strategic projects to scale compliance processes and reduce friction in the customer experience 
• Investigate and address threats on the platform, effectively engage and escalate for timeline response and mitigation
• Performs customer impacting incident triage to include determining scope, urgency, and potential impact; identify the specific vulnerability and make recommendations which enable expeditious remediation
• Generate and review reporting related to threat alerts and user log behavior such as unwanted mail rate, time to detection, response time etc.
• Enhances techniques, workflows, processes and tools to drive the overall compliance team operations and support strategic growth
• Take an active role in thought leadership through advocacy of the Compliance team and driving prioritizations that directly impact the continuous improvement of the teams’ contributions
• Represent Klaviyo in the anti-abuse community by participating in conferences, forums and mail lists
• Performs other related duties as assigned

Who You Are:

• A thoughtful communicator, skilled at expressing technical processes in a clear and accessible way across written and verbal channels.
• Self-motivated and curious, eager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressure with a track record of navigating fast-paced, ambiguous environments with changing priorities.
• Comfortable engaging directly with customers, internal stakeholders, and technical vendors in a professional and productive way.
• Known for your technical problem-solving abilities and structured approach to investigation and resolution.
• Passionate about scaling systems—you’re constantly thinking about how to improve, automate, or streamline.
• Bring a collaborative mindset and thrive on cross-functional partnerships that drive impact.

Qualifications

• 3+ years in a technical anti-abuse/compliance operations role—preferably at an ESP or high-volume marketing communication provider.
• Data analysis chops- 
• Proven experience with anti-abuse and fraud prevention tools (e.g., Sift, Stripe Radar, Ehawk)
• Strong understanding of fraud and abuse landscapes and security protocols 
• Familiar with Excel (e.g., VLOOKUP, pivot tables), G-Suite, Zendesk, Salesforce, and ticketing systems
• Familiarity with APIs, email and SMS marketing platforms, and e-commerce ecosystems
• Deep understanding of messaging compliance, privacy standards, and global regulations
• Presence or participation in anti-abuse industry groups (M3AAWG, etc.) is a strong plus
• Experience working with SMS/MMS technologies, technical writing, training, or web development is a strong plus