Account Executive

Description

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration.  Remote candidates must be able to travel to one of our offices once per quarter or to clients as needed.

Job Summary:  

The Account Executive is a technical resource to clients and prospects who is responsible for the ongoing management of assigned clients. This position coordinates internally to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met for the life of the plan. The Account Executive will identify marketplace opportunities, prospects and engage new clients, develop proposals for renewals, manage the renewal and contract process that leads to a successful implementation of client groups, work to retain an assigned book of business and look for opportunities for growth within assigned accounts.

Duties and Responsibilities:      

• Oversee all policy activity aspects of assigned accounts including, but not limited to implementation, member issues, delinquencies, stop-loss policy coverage status, enrollment maintenance and others. Engage appropriate resources as needed for assistance. 
• Manage self-funded employee benefits administration; assisting current and new clients with questions, claims and billing issues to a successful resolution.  
• Understand products and determine the opportunity for new product integration. 
• Execute the pre-renewal and renewal process. Assess and determine client needs to determine the best benefit options.
• Schedule and perform Quarterly in-person meetings with the Brokers and Clients throughout the year. 
• Participate in and/or lead annual Enrollment/Benefits meetings for client employees. 
• Lead the process for plan enrollment including employee communication, case submission, plan implementation and follow through on all processes.
• Serve as a resource to clients for current market condition and ongoing benefit regulation changes, industry information and underwriting.  
• Learn and become an effective user of benefit administration technology to best assist clients, create and run reports, interact with operations, optimal record keeping and client management. Utilize all technology available to run reports for regular client presentations. 
• Participate in industry events and other training to maintain knowledge and skill development.
• Actively seek referrals from the current client base for new business prospects.
• Develop strong working relationships with the broker and key contacts for assigned accounts.  
• Interact with contacts at various vendors that support the accounts benefit administration.
• Approve client plan documents (SBC’s, SPD Summaries, etc.) and employee ID Cards prior to generation. 
• Track and review employer claims for appropriateness and payment. Approve high dollar claims for payment. 
• May lead and mentor other team members.
• Travel up to 30% in support of client engagement. Travel may be in or outside of the local area and can require overnight stays.

Requirements

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree or equivalent experience    
•  5+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance.
• Valid Producer license in state worked in to be maintained
• Advanced training in industry-related sales techniques preferred
• Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act.
• Life Agent license preferred
• Experience with benefit administration platforms such as Javelina preferred.
• Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful.
• Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint.
• Ability to use a computer which includes expert keyboard and navigation skills and learning new programs.
• Communicate clearly and professionally with internal and external customers.
• Work effectively as part of a team to achieve established outcomes. Understand other’s roles and empower one another to take responsibility to be successful. Demonstrate collaborative interaction with peers to reach a common goal.
• Demonstrate collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers.
• Pay close attention to detail in all aspects of the job.
• Make decisions using available resources and sound judgment.
• Maintain confidentiality and discretion.
• Identify and resolve problems in a timely manner, gather and analyzes information skillfully.
• Share knowledge with associates by effectively communicating and providing follow-up.
• Open to other’s ideas and exhibits a willingness to try new things.
• Demonstrate accuracy and thoroughness; monitor work to ensure quality.
• Prioritize and plan work activities to use time efficiently.
• Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events.
• Follows instructions, responds to direction, and solicits feedback to improve.
• Act in such a way to instill trust from management, other associates, as well as customers.

Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

• Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office
• Constant: Specific vision abilities required by this job include close vision requirements due to computer work for full shift
• Occasional: Lift and/or move up to 10 pounds
• Occasional: Ability to uphold the stress of occasional travel between offices
• Constant: Regular, predictable attendance is required
• Constant: While performing the duties of this job, the employee is regularly sitting for the full shift. 
• Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. 

Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job.  

• The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate.

The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment.    

 
Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law.