Systems Support Engineer in Edwards, CA*

Description

Are you looking to take the next steps in your career as a Systems Support Engineer? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is seeking an experienced Systems and Network Support Engineer to lead and execute a broad range of engineering, operational, and client-facing support functions across Microsoft-centric and hybrid cloud environments. The ideal candidate will bring hands-on technical expertise in infrastructure deployments, network troubleshooting, Azure operations, and IT service delivery, while also contributing to documentation, system design, and cross-functional coordination. 

Key Responsibilities:

Engineering & Microsoft Platform Support:

• Design and maintain network and system architecture diagrams to support infrastructure visibility and planning.
• Lead or independently execute deployment of new system capabilities across local and remote environments.
• Manage ongoing system operations and maintenance (O&M) tasks, including OS patching, performance monitoring, and configuration management.
• Investigate and resolve complex network and system issues, escalating only when necessary.

Azure & Cloud Integration:

• Enforce and refine Azure governance and best practices in collaboration with senior cloud architects.
• Perform advanced troubleshooting across hybrid infrastructure, including Azure resources and on-prem WAN / LAN infrastructure.
• Monitor and communicate system status, capacity trends, and service-level indicators to both technical and business stakeholders.

Site Operations & Hardware Management:

• Oversee execution of client hardware deployments, moves, and troubleshooting across AAP, and on-prem infrastructure.
• Manage user identity lifecycle processes, including account creation, deprovisioning, and access requests.

Cross-Team Collaboration & Client Engagement:

• Act as a liaison between Systems Integrators and client teams, helping to mediate technical ownership, clarify responsibilities, and align stakeholder priorities.
• Deliver informal training and mentoring to junior team members on Azure tools, scripting, and IT best practices.
• Proactively contribute to backlog development, process improvement initiatives, and knowledge management efforts.

Required Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
• 5+ years of professional experience in systems or network administration roles supporting Microsoft or Azure environments.
• Strong foundational knowledge of networking protocols (IP, DNS, DHCP), Active Directory, and Group Policy.
• Demonstrated experience supporting Azure environments, with working knowledge of IaaS, virtual networking, and subscription management.
• Excellent communication, documentation, and troubleshooting skills in mixed technical/non-technical settings.
• Must be able to lift/move hardware and travel to nearby operational sites as needed.
• DoD 8570 IAT Level II certification required (e.g., Security+ CE).

Preferred Qualifications:

• Proficiency with Microsoft Azure Portal, PowerShell scripting, and Azure CLI.
• Experience using Visio or similar tools for technical diagramming.
• Certifications such as Network+, Security+, Microsoft Azure Fundamentals (AZ-900), or Azure Administrator Associate (AZ-104).

Requirements

• Must be within driving distance of Edwards, CA OR willing to relocate there (Relocation Assistance Package Available)
• Must be willing to work onsite (This role may include the need to work outside of core hours on high priority investigations and may also include on-call responsibilities)
• Must be willing and able to travel frequently
• Must possess an active TS/ SCI clearance or above
• Must possess an active DOD 8570 IAT Level II or greater

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers