Senior Customer Success Manager, Public Sector (DoD/IC)

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

We are seeking a mission-driven Customer Success Manager to lead strategic account engagement across our U.S. Public Sector portfolio, with a focus on the Department of Defense (DoD) and the Intelligence Community (IC). The ideal candidate will bring firsthand experience in the national security domain, a deep understanding of procurement and operational intelligence lifecycles, and a passion for transforming data into decision advantage.

As the primary post-sale interface for our defense and IC partners, you will ensure successful onboarding, operational adoption, renewal, and expansion of Kpler's platforms across secure and classified environments.

• Serve as the strategic advisor and engagement lead for Kpler’s defense and intelligence customers.
• Drive onboarding, training, and mission-specific configuration of Kpler platforms (Maritime, Risk, Metal Flows, Commodity Intelligence).
• Translate mission requirements into technical use cases and work with product/engineering teams to deliver tailored solutions.
• Partner with customer leadership, analysts, procurement officers, and program managers to identify new use cases and expansion opportunities.
• Track KPIs and adoption metrics to ensure customer satisfaction and value delivery.
• Provide customer feedback into product roadmaps, especially around air-gapped delivery, secure API integrations, and data sovereignty.
• Support BD and sales leadership with renewals, recompetes, and customer briefings.
• Represent Kpler at classified forums, working groups, and trade events.

• Active TS/SCI clearance (required).
• 5–10 years of experience supporting or working within the U.S. DoD, Intelligence Community, or a federal defense contractor.
• Strong understanding of the public sector procurement cycle, especially as it relates to software, SaaS, and mission support solutions.
• Experience with logistics, ISR, MDA, GEOINT, or supply chain operations.
• Proven success in a customer-facing, client management, or account director role.
• Excellent communication skills — able to translate technical products into mission impact narratives.
• Familiarity with federal environments (e.g., JWICS, IC ITE, SIPRNet, FedRAMP/IL5).

• Prior service in intelligence, operations, acquisition, or logistics commands (e.g., DIA, NGA, DLA, Army G-2, Naval Intelligence, COCOMs).
• Experience working with APIs, GEOINT platforms, or maritime/trade datasets.
• Knowledge of critical mineral sourcing, global commodity supply chains, or maritime security is a plus.
• Understanding of compliance frameworks (CMMC, ITAR, Section 232, CAATSA).

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build
together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

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