Key Account Manager - Bay Area

At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.

Job Summary

As a KSS Key Account Manager - Bay Area, you will be asked to increase assortment, develop and close new qualified customers primarily in the San Francisco Bay Area region. The qualified salesperson must be extremely knowledgeable about the product lines, represent honesty, integrity and professionalism, while providing exceptional customer service.

MUST reside in Bay area!!!

• You have a proven history of increasing revenue and assortment in high-volume, key account customers
• You’re interested in a meaningful job at a growing Cannabis company in Oakland where you’ll work on a variety of “deals” at once and be appreciated daily for doing your job well.
• You want to sell a real product that contributes to a better world
• You like to focus on selling, not supporting customers once they are live.
• You have integrity and enjoy running an honest sales process.
• You’ve been told (more than once) that you’re scrappy, a progressive, a roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You’ve been called an overachiever.
• You don’t leave things to chance and rely on your ability to “wing it.” Rather you’re calculated, prepared and take measured risks.
• You don’t want to play politics and office games to get ahead.
• You have VERY strong conversational communication skills.
• You have a way with people.
• You like to play on a winning team.)

• Grow KSS portfolio assortment and revenue within the region’s largest customer partners
• Build and execute comprehensive partnerships and programming with assigned accounts
• Travel to dispensaries to present product portfolio to managers and buyers
• Assess customer needs, answer questions, and assist with ordering process
• Generate and develop pipeline, follow up as necessary
• Work closely with brand partners to make new placements and expand brand presence inside assigned accounts
• Meet individual goals and collaborate with other territory managers and regional sales manager to successfully meet team goals
• Design and execute quarterly business reviews with account base
• Manage revenue and distribution targets and reporting for respective territory and identify opportunity and gaps of growth with the current portfolio.
• Extensive travel and driving are essential duties and function of this position

• Associate or Bachelors’ degree in Business, Marketing or equivalent experience required
• Minimum of 3 years sales experience in CPG, spirits/wine/beer and/or cannabis is strongly preferred
• Demonstrated commitment to excellence and competitive drive
• Must be highly organized and detail oriented
• Must display excellent customer service skills
• Proficiency using Google Suite and Microsoft Office 
• Experience using distribution ERP is a plus
• Must have experience handling high volume incoming calls, emails, text messages
• Experience handling high volume sales is required
• Must display excellent communication skills, interpersonal, written, and verbal
• Enthusiasm for and prior work experience in the cannabis industry is a plus
• Experience working with well recognized, premium brand company is strongly preferred
• Experience running a territory of 30-50 high-volume, high-touch accounts