Customer Support Specialist, Benefits - job 1 of 3
Skills
- Customer service expertise in benefits-related inquiries.
- Strong verbal and written communication skills.
- Analytical problem-solving and troubleshooting abilities.
- Proficient with Zendesk, JIRA, Talkdesk or similar tools.
- Time management and organization skills.
- Ability to simplify complex concepts clearly.
- Knowledge of benefits laws and compliance requirements.
Responsibilities
- Take ownership of customer benefits issues including Medical, Dental, Vision, Retirement, Life Insurance, Disability Insurance, HSA/FSA, Commuter benefits, and wellness perks.
- Serve as a benefits subject matter expert and resource for customers and coworkers.
- Respond to inquiries via phone, tickets, and chat to help customers administer group health and welfare plans.
- Troubleshoot and resolve issues using plan documents and business rules.
- Manage a queue of open issues to deliver timely solutions.
- Maintain professionalism and compassion when addressing sensitive customer matters.
- Ensure compliance with Section 125, COBRA, HIPAA, FMLA, and applicable laws.
- Communicate policies, benefit eligibility, and employee rights effectively.
- Collaborate with cross-functional teams to improve products and processes.
Education
- Relevant training or certification in benefits or HR preferred but not mandatory.
Benefits
- Welcoming and casual work environment.
- Comprehensive wellness programs and company retreats.
- Opportunities to learn from leaders in the startup community.
- Competitive compensation and benefits.
- Supportive team culture that values camaraderie, openness, grit, integrity, and simplicity.
- Reasonable accommodations for disabilities and religious beliefs.
Average salary estimate
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