Customer Service & Accounts Coordinator

Phoenix Offshore is an organization that connects U.S. businesses with Lebanese talent across various services, and in this case, we are recruiting Lebanese talent for a privately held, U.S.-based healthcare company headquartered in Los Angeles, CA. As a tech-enabled provider, they deliver modern wellness services through a national network of in-clinic and virtual offerings. These services include diagnostic testing, IV therapy, virtual care, and other preventative health solutions tailored to the individual. The company is committed to reinventing the care experience by focusing on patient convenience, personalized treatment, and operational excellence. With a strong emphasis on client satisfaction and efficiency, their mission is to make high-quality healthcare more accessible and responsive. The company’s most valued asset is its people. Finding the right individuals is essential to delivering exceptional patient support and managing key relationships. This role provides comprehensive training and an opportunity to join a fast-growing American firm.

We’re seeking a proactive Customer Service & Account Coordinator to act as a key operations liaison.

This is a 6-month contract, with potential to transition into full-time. You’ll deliver exceptional service, perform outreach and account reconciliation, drive bill collections, and support account relationships. This role blends high touch communication, problem-solving, and operational oversight to help ensure timely revenue collection and seamless stakeholder experiences.

Key Responsibilities

Customer Service & Outreach
● Respond to inbound inquiries about billing, payments, appointments, and partners
● Conduct outbound outreach to accounts regarding outstanding balances
● Maintain professional and empathetic communication during collection calls

Account Reconciliation & Billing Support
● Conduct daily reconciliation of accounts receivable
● Collaborate with finance to ensure accurate posting of payments and remittances
● Monitor and resolve billing discrepancies or missing payments

Bill Collection & Payment Coordination
● Follow up on outstanding bills and send payment reminders
● Work with accounts to establish payment arrangements or coordinate collections
● Escalate unresolved accounts as needed

Operational Collaboration
● Collaborate with finance, clinical, and operations teams to improve processes
● Contribute to the development of SOPs for reconciliation and collection
● Generate regular reports on aging accounts, AR status, and partner metrics

PLEASE READ: This is a fully remote contract position with an expectation that contractors are completing the job primarily during US business hours - 09:00 to 17:00 EST (16:00 to 00:00 Beirut Time), Monday through Friday. This role has a wage of up to $1200/month.

Required
● 2+ years in customer service, accounts receivable, billing, or related operations
● Excellent verbal and written communication skills
● High attention to detail and comfort with sensitive conversations
● Proficient with basic software and excited to learn
 

Preferred
● Experience in healthcare administration or medical billing
● Excel/Google Sheets (pivot tables, filters, formulas) and/or familiarity with billing
platforms (e.g., QuickBooks, NetSuite, Phreesia, Athena)
● Background in insurance and self-pay reconciliation

Skills & Attributes
● Friendly communicator with a solutions mindset
● Organized multi-tasker, motivated self-starter
● Proactive problem-solver, adept at reconciling data and resolving discrepancies

All your information will be kept confidential according to EEO guidelines.