Technical Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of Axonius. We are currently looking for a Technical Support Engineer in United States.

Join a globally distributed, remote-first team where technical expertise meets customer obsession. As a Technical Support Engineer, you'll play a key role in resolving complex software issues, guiding enterprise clients, and ensuring seamless functionality across a cutting-edge asset intelligence platform. This is a high-impact role for someone who thrives on troubleshooting, collaboration, and continuous improvement. You’ll be part of a fast-growing, innovation-driven environment that values clear communication, curiosity, and technical depth.

Accountabilities:

• Serve as the primary point of contact for customer support tickets assigned to you, ensuring timely and accurate resolution.
• Act as a key escalation point for Technical Support and Technical Account Management teams.
• Troubleshoot incidents with a “one-touch resolution” approach and ensure detailed follow-up through email and ticketing systems.
• Provide clear and informative guidance on product usage, technical issues, and integrations.
• Document resolutions and contribute to internal and external knowledge bases for future reference.
• Identify recurring issues and patterns, offering feedback for product and process improvements.
• Collaborate with engineering teams by writing thorough escalation notes and supporting complex technical analysis.

• 3+ years in a Technical Support role within a software or technology company.
• Excellent written and verbal communication skills, able to simplify complex technical topics for diverse audiences.
• Demonstrated troubleshooting expertise with a focus on customer satisfaction and ownership.
• Proficient in writing technical documentation such as troubleshooting guides and knowledge base articles.
• Solid understanding of networking (TCP/IP, firewalls, proxies, routing, subnets) and ability to use system tools for diagnostics.
• Hands-on experience with RESTful APIs and interpreting JSON responses.
• Competency with Linux shell commands in enterprise environments.
• Bonus experience includes:
• Python scripting or code analysis
• cURL usage for testing APIs
• TLS/certificate troubleshooting
• SAML and authentication protocols
• Log and database analysis (MongoDB)
• Familiarity with Docker and OpenVPN

• Fully remote work with flexibility to be based anywhere in the U.S. (PT/MT time zones preferred)
• Competitive base salary ranging from $90,000 to $105,000 USD
• Annual performance-based bonuses and stock options with refresh opportunities
• 100% employer-paid healthcare premiums (multiple tiers), plus dental and vision
• 401(k) with matching contributions
• 17 weeks of paid parental leave for primary caregivers, 8 weeks for secondary caregivers
• Additional time off for major life events (e.g. marriage, grandchild birth)
• Annual learning & development stipend and well-supported career growth opportunities
• Volunteer time off and corporate social responsibility programs
• DEI-focused culture with active Employee Resource Groups and executive support

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

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