Doula Experience Specialist

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally responsive, on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of doula support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for underserved mothers, while also reducing clinical costs of care, at impactful scale. See what we’re doing at MeetMae.com, MeetMae.com/doula, and @maehealthinc on IG.

Doula network sustainability is integral to Mae’s support model. As our network grows nationwide, we are looking to also grow the team responsible for the development and sustainability of our community of doula partners.

This unique role will drive external community partnerships, while managing internal workflows to ensure sustained and successful implementation of doula work in our current and future markets.

As Mae’s doula and community based partner’s primary point of contact, the ideal candidate has project management experience and is comfortable managing various stakeholders, enjoys presenting to partners, and is passionate about our mission. This role also includes submitting applications to various systems that require this candidate to be exceptionally organized, detail oriented, adhere to deadlines, and respect the timely nature of this work.

Additionally, the Doula Experience Specialist will support insurance plan partner conversations as they pertain to doula network capacity, growth, and strategic scale-up. Comfort speaking publicly to Mae’s brand and pillars will be critical to success.

The Doula Experience Specialist will report to Mae’s Vice President of Marketing and Doula Enablement.

About the role’s responsibilities:

• Manage internal and external communication to ensure the maintenance of a satisfied doula network
• Identify doulas to develop network in new markets
• Develop and deliver presentations to prospective doulas and community based and plan partners
• Maintain a detailed understanding of our Product, processes, and educational materials
• Ensure proper utility of Mae’s Product and support doula education, training, and troubleshooting
• Daily reconciliation of internal management tools tracking user feedback and administrative needs
• Own administrative support of all doula onboarding - state and internal (experience with data entry and state Medicaid systems a plus)
• Collaborate with internal stakeholders to manage network success and ensure network capacity
• Represent Mae at community and doula-facing events 
• Support the establishment of strategic processes to streamline management of Mae’s doula community

• Project management background & efficient management of multiple projects and stakeholders
• Attention to detail and adherence to timelines
• Strong time management skills and ability to work at a fast pace 
• Experience managing multiple conversations between various stakeholders
• Exceptionally organized and process oriented
• Thoughtful, strategic, and efficient
• Eager to learn new systems and lead/teach relevant stakeholders
• Personable and able to collaborate with range of people and personalities
• Comfort presenting to various audiences (CBOs, MCOs) 
• Strong, proactive, and responsive verbal and written communicator
• Experience working in fast-paced, start-up, or non-profit environments
• Collaborative teammate who is also proactive and independently motivated
• Comfortable working remotely

Benefits include

• Competitive salary and equity
• Healthcare benefits
• 401K
• Flexible work location

We are currently only hiring US based applicants and are unable to sponsor visas. 

Additional Information

• Salary range: $75,000 - $85,000 annually, depending on experience
• 40 hours/week expected (standard business hours, Monday - Friday)

Mae Health Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.