Senior Solutions Architect

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

As a Solutions Architect at Iterable, you’ll play a key role in reducing friction by partnering with the Customer Success team during technical calls and helping customers unlock the platform's full potential.

Reporting to the Solutions Architect Manager, you’ll be the go-to expert for answering functional and technical questions about the Iterable platform, APIs, and services. Beyond providing technical guidance, you’ll advocate for our customers by understanding their pain points and working with Customer Success Managers and Account Managers to design solutions that drive success.

Your role will also focus on uncovering opportunities to expand customer adoption by analyzing their data flows, marketing technology stack, and future initiatives. You’ll highlight the value of Iterable, recommend features that align with customer goals, and help them optimize their marketing strategy.

This role is also a great opportunity to develop your technical and consultative skills. From learning about customers’ needs to crafting solutions, presenting ideas, and gathering feedback, you’ll strengthen your sales, problem-solving, and technical storytelling abilities daily.

Additionally, you’ll build custom solutions using AWS, Workato, and scripting, enhancing Iterable’s functionality and enabling seamless integrations with third-party tools.

At Iterable, growth is a core value, and we believe in supporting our team members in developing new skills and advancing their careers. If this role excites you, we encourage you to apply—even if you don’t meet every single requirement!

In this role, you’ll get to:

• Provide technical strategy guidance to Mid-Market level customers in effectively using Iterable
• Become a subject matter expert on all aspects of the Iterable platform, including APIs, integrations, and mobile SDKs

• Deliver engaging technical presentations and platform demonstrations tailored to different audiences

• Present solutions and opportunities to utilize Iterable more effectively, translating customer use cases into account strategies
• Demonstrate ownership by leveraging autonomy and investing time in thorough discovery processes
• Play a major role in closing SaaS upsell and growth opportunities
• Work closely with cross-functional teams, including GTM teams, engineers, product managers, and stakeholders
• Continuously enhance the platform's capabilities through innovative ideas and implementations
• Provide specialized assistance and resolve technical challenges involving complex marketing architectures

• Conduct architecture discovery workshops to understand clients’ business objectives and technology stacks, then align proposed solutions with those objectives
• Create custom solutions, including "art of the possible" proof-of-concept (POC) demonstrations
• Develop automation scripts using Python, Nodejs, SQL, etc
• Create custom solutions in IPaaS platforms like Workato and Zapier,  and cloud platforms like AWS, GCP, and Azure

We are looking for people who have:

• 6+ years experience working in a technical and customer-facing solutions role
• Experience with pre-sales opportunities and/or post-sale expansion
• Demonstrable strong verbal and written communication skills
• Experience working with a wide range of programming languages like HTML, CSS, nodeJS, Python, SQL, and Javascript
• Experience working in mobile development or familiar with mobile-specific programming languages like Swift, Java, Kotlin, and React Native
• Familiarity with APIs to connect mobile applications with back-end services
• B2B customer-facing experience with a SaaS company
• Experience with leading software implementation projects and support
• Experience with cloud-based platforms and solutions
• Experience in the marketing automation or email marketing space
• Experience providing technical consultations to executive-level decision-makers.
• Previous experience solving complex technical problems
• Willingness to travel 25-30% of the time for customer onsite meetings, conferences, and company/team events

Perks & Benefits:

• Paid parental leave
• Great compensation packages, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every quarter)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO 
• Monthly Sponsored Lunch with a Coworker
• Monthly Employee Wellness allowance 
• Quarterly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $113,500 - $137,500. Within this range, individual pay is determined by the specific US work location and additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, and a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health and fitness and learning and development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.