Account Coordinator | Sales Support (FSR)

Career-defining. Life-changing. 

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

About iRhythm:

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
 

Responsibilities

• Act as the primary contact for the Sales team for onboarding new accounts including setup, inventory management, and accurate record keeping.

• Operate as a key resource in the region’s success – by monitoring performance trends at an account and regional level. Work to develop action plans with the Territory Manager (TM) and Regional Director (RSD) to improve accounts performance.

• Build strong relationships with assigned regional team (RSD and TM), motivate assigned account teams to achieve Best in Class service and identify process improvements to maximize efficiencies.

• Act as a central Customer Care contact with the goal of being a subject matter expert on individual accounts for Customer Care and iRhythm internal partners (Finance, Billing, Clinical) in order to triage incoming issues and act as the primary issue owner who is responsible to follow issues through to resolution.

• Troubleshoot customer/patient issues relating to products, services, account and patient enrollment.

• Work to develop work processes and procedures for the Customer Care FSR team.

• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.

• Provide superior customer service by identifying and initiating resolutions to customer concerns and issues relating to iRhythm products and services; assist regional team members in striving for one-call resolution.

• Identify processes in need of improvement and recommend enhancements or changes to those processes.

• Use appropriate judgement in the upward communication regarding department.

• Adhere to corporate policy and HIPAA standards in handling patient data.

Qualifications/Requirements

• Minimum of 3 years of experience in a high-volume customer care or sales operational/ales support environment

• Knowledge of iRhythm and internal Customer Service a plus

• The successful applicant will be a hands-on individual who embraces teamwork and is willing to actively participate in daily customer interactions and workload

• Highly organized and detail oriented

• Data driven with experience using Excel and SFDC reporting

• Hands on knowledge and experience with on-demand (SaaS) systems, including Salesforce.com or other CRM software

• Skilled at offering both verbal and written communication

• Strong ability to multi-task in fast paced environment

• Strong background and passion for customer care

• Problem Solving / Analysis

• Call center experience a plus

• Exceptionally collaborative, flexible and adaptive when working with customers and various teams within iRhythm

• Bachelor’s degree or relevant experience in healthcare field or account onboarding

What’s in it for you:

This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.

IRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!

FLSA Status: Non-Exempt

As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.

Make iRhythm your path forward.

Location:

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.