Sales & Support Representative (International)

Ingram Content Group (ICG) is seeking a self-motivated, strategic, and creative Sales & Support Representative to join our International Sales team in New York. In this role, you will support the international sales team as they manage and develop business in our export markets for our client publishers. You will also assist in coordinating various departmental processes including our international publishing program, drop shipments, sales projections, sales analysis, and international operations.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• HS Diploma or GED
• 2 years’ related book selling experience

Preferred Qualifications:

• Book industry experience
• Proficiency in Microsoft Office suite, especially Excel and PowerPoint, enabling the creation of impactful reports and presentations.
• Experience presenting in corporate meetings
• Ability to speak a 2nd language

Key Responsibilities:

• Generates sales reports and analyses for the international sales team, sales reps, and business partners.
• Support business partners in Canada, India, and Australia.
• Works directly with customers and reps to address their daily needs and resolve issues.
• Collaborates with various departments to improve team processes.
• Assists in managing the international publishing program.
• Administers the overseas drop shipment process.
• Runs and manages reports for the Weekly Focus Title Meeting.
• Efficiently coordinates and maintains seasonal title lists, encompassing drop-ins, projections, and focus titles for the department.
• Run end-to-end onboarding/offboarding, maintain master list, create presentations, and send monthly client lists by territory.
• Acts as an expert on internal and vendor systems, including training and troubleshooting.
• Collaborate with sales specialist on planning and executing the seasonal international sales conference.
• Assists in presentations, special projects, and book fair preparations.
• Manages the distribution of sales materials and samples.
• Coordinates Canadian key account cooperation.
• Trains new team members and commission reps on systems and procedures.
• Updates Rep Tool drive for Commission Reps regularly.
• Assists sales managers with queries related to sales, operations, and shipping.
• Creates and modifies e-blasts for key titles in Latin America and special markets.
• Aids in increasing sales in the Latin American market through marketing materials, reporting, and relationship building.
• Monitors international Amazon preorders and key title orders.

Hiring Salary Range: $23.61/hr- $29/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish