Open Research Relationship Associate, Americas

The Company - Taylor & Francis Group an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

The Open Research Americas team at Taylor & Francis are looking to expand its customer success team to work closely with our institutional partners to ensure ongoing success of our open research program, to foster and grow our institutional relationships, and to contribute to revenue growth across a range of Taylor & Francis products in the Americas.

This is an exciting opportunity for someone to make their mark in a new and expanding group and to build experience in rapidly developing business models. Reporting to a senior Open Research Relationship Manager, in the Open Research team, the role will focus on ensuring support for our expanding range of Open Research agreements. You will work closely and collaboratively with the Open Research business development team in the Americas, support sales Account Managers, as well as coordinating with product and marketing departments to generate account growth and deliver impact for our customers.

A data-driven mindset is a must. A strong academic publishing background and knowledge of open access would be a benefit. As a commercial support role, it is a salary-based position with a bonus component connected to customer success.

What you'll be doing:

• Establishing and managing post-agreement customer success activity across open access and transformative agreement customers, building and fostering strong customer relationships to grow and develop accounts.
• Taking a holistic view across all assigned accounts in the Americas to optimize customer value and look for additional revenue-generating activity.
• Coordination of regular meetings with institutions to monitor progress and resolve challenges early and quickly.
• Preparing account reporting and data analysis to drive agreement success.
• Reporting on the performance of accounts internally to stakeholders and acting as an early warning sign if accounts are underperforming; generating and implementing creative ideas to ensure development and support for libraries.
• Project manage additional activities related to new agreements and related to onboarding new institutional partners.
• Working cross-functionally beyond the Commercial team to identify opportunities to grow accounts, including with Editorial and Marketing.
• Carrying out data analysis and using a variety of tools to measure impact and demonstrate the value and ROI of the agreement across a wide variety of metrics.
• Understanding and using alternative metrics and scholarly communication analysis to demonstrate the impact of the Read & Publish and other developing Open Research areas.
• Understanding the broader Americas market dynamics for Open Research, as well as at the library and institutional level with regard to policies, guidelines, attitudes, and practices.
• Supporting Open Research accounts across the whole portfolio.
• Work with supervisor to continually improve best practice tools and guidelines in open research account management that can be implemented and replicated.

What we're looking for:

• 5-years experience and knowledge of academic publishing and the scholarly communication system.
• Experience working with or in academic libraries.
• A working knowledge of open access and associated funding models.
• Strong data analytic skills and experience using data management tools.
• A commercial background in account management or business development.
• A proven track record of building successful relationships with internal and external stakeholders to achieve results.
• Results-driven with a self-starter attitude to achieving success.
• Fluency in Spanish and Portuguese would be beneficial but not a requirement

What we're offering in return:

• Annual base salary ranging from $58,000 - $65,000 + performance bonus 
• 15 paid vacation days + 2 paid floating holidays and a paid day off for your birthday
• 10 paid sick days 
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 4 weeks of paid parental leave
• Medical, dental, vision and other health benefits
• 4 volunteer days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development

What you should know:

• Location: The successful candidate will be able to utilize our balanced working model. We ask that candidates live within a commutable distance of either of our offices in Philadelphia PA or Boca Raton FL to ensure that as a balanced worker they can make it to our office locations 3x per week.
• You must have the right to live and work in the US. 
• Closing Date for applications:  10 July 2025
  • Applications are reviewed on a rolling basis and interviews will be conducted throughout the duration of the recruitment process. We encourage all interested applicants to apply as soon as possible.

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Interview process:

Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video screening exercise to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

Being "you" at Taylor & Francis

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

Here at Taylor & Francis, we know that many times the 'perfect candidate' doesn't exist, and that people can feel discouraged about applying for a job if they don't fit all the requirements. We encourage you to apply if you're excited about working for us and have some of the skills or experience we're looking for. We believe in the notion that many skills and experiences are transferrable, and you could be just what we need! Taylor & Francis is proud to be an Equal Opportunity Employer. We strongly believe in the value of diversity in people and thought. We strive to foster a supportive and inclusive environment where our colleagues can learn, develop, and succeed, all while feeling comfortable with being their true self. We embrace all walks of life regardless of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or any other protected characteristic under local law.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.